topic Re: Not receiving email alerts in Arlo

Not receiving email alerts

arloforme — Tue, 27 Sep 2016 19:24:43 GMT

I stopped receiving email alerts on 7-23-16. I have restarted the base station several times and confirmed my email address. My email account is not blocking the alerts. Please advise what I should do next.

Thank You

Re: Not receiving email alerts

arloforme — Tue, 26 Jul 2016 01:00:37 GMT

I changed my email address and started getting my alerts. I don't why but it worked.

Re: Not receiving email alerts

JamesC — Tue, 26 Jul 2016 18:16:24 GMT

arloforme,

If you started receiving alerts after changing your email address, it sounds like your email provider could be blocking the Arlo alert emails. Consider contacting your email provider and check to see if this is the case.

JamesC

Re: Not receiving email alerts

arloforme — Tue, 26 Jul 2016 18:57:54 GMT

My email provider is the same just a different alias email address. The old address worked fine for the passed 6 months and was receiving other email.

Re: Not receiving email alerts

JamesC — Wed, 27 Jul 2016 16:23:21 GMT

arloforme,

Please let me know if you experience any issues using the new email address.

JamesC