topic Re: No response from support about stuck order in Arlo

No response from support about stuck order

Frankm88 — Wed, 02 Nov 2022 02:40:45 GMT

I have an order stuck in delivery. I’ve been trying to contact support for weeks now. By phone they tell you it’s only technical support. Chat function always says “no agents available” and via email I get no response.

I’ve paid 200eu for I product I’m afraid I’ll never see.

The support really sucks, I hope soneone from Arlo sees this post, since I am desperate at the moment.

Re: No response from support about stuck order

ShayneS — Wed, 02 Nov 2022 18:28:52 GMT

Hi Frankm88,

Thank you for contacting Arlo Customer Service and Support. You have reached the support team for customers outside of Europe.
To comply with the GDPR and other relevant Data Privacy regulations, our customer databases are independent from each other. Unfortunately, we are unable to assist you today.
Please refer to the information below to contact the respective support team for your country or region.

https://www.arlo.com/en_eu/support/contact-support

Re: No response from support about stuck order

Frankm88 — Wed, 02 Nov 2022 20:19:42 GMT

The answer you’ve provided does not help at all. I’ve tried all other contact methods. Noone responds.

Re: No response from support about stuck order

ShayneS — Thu, 03 Nov 2022 01:34:22 GMT

Do you have an order/tracking number or invoice you can PM me? did you order from the Arlo shop?