topic Re: My backyard camera will come on but wil not connect or record videos in Arlo

My backyard camera will come on but wil not connect or record videos

Drj37 — Fri, 28 Oct 2022 21:50:50 GMT

My backyard camera will come on but wil not connect or record videos I have tried to get help only to be told we need proof of purchase Arlo isn’t for the customers especially when you pay a premium price each month if that’s how it’s going to be I would never recommend another person.

Re: My backyard camera will come on but wil not connect or record videos

ShayneS — Fri, 28 Oct 2022 21:50:16 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: My backyard camera will come on but wil not connect or record videos

Drj37 — Fri, 28 Oct 2022 21:57:28 GMT

I have tried everything from resetting the camera and still doesn’t connect to the app I’ve tried everything

Re: My backyard camera will come on but wil not connect or record videos

ShayneS — Fri, 28 Oct 2022 22:00:51 GMT

Did you remove it from your base station?

Re: My backyard camera will come on but wil not connect or record videos

Drj37 — Fri, 28 Oct 2022 22:05:05 GMT

Yes and added it back and same thing will not connect the camera light will come on but it will not record clips or connect to the app

Re: My backyard camera will come on but wil not connect or record videos

ShayneS — Fri, 28 Oct 2022 22:07:37 GMT

When you say connect, do you mean the camera will not live stream? Did you add the camera via the web portal? Which version of the Arlo app are you using?

Re: My backyard camera will come on but wil not connect or record videos

Drj37 — Fri, 28 Oct 2022 23:15:41 GMT

Yes I’ve done every step I could think of it will not connect and show live video it just says connecting and my app is the most up to date one so it’s not on my end

Re: My backyard camera will come on but wil not connect or record videos

ShayneS — Fri, 28 Oct 2022 23:17:32 GMT

Is it stuck connecting via wifi, mobile data and pc?

Re: My backyard camera will come on but wil not connect or record videos

Drj37 — Fri, 28 Oct 2022 23:19:33 GMT

It does it on all will not connect via app via Wi-Fi or mobile I’ve tried all the steps I’m about to just cancel everything and go buy different brand of cameras

Re: My backyard camera will come on but wil not connect or record videos

ShayneS — Fri, 28 Oct 2022 23:23:58 GMT

Because it's out of warranty by a few years, I can't provide an RMA. I can have a member from my L3 team reach out to you to further investigate the issue if you like?

Re: My backyard camera will come on but wil not connect or record videos

Drj37 — Fri, 28 Oct 2022 23:28:33 GMT

Yea that will work

Re: My backyard camera will come on but wil not connect or record videos

ShayneS — Sat, 29 Oct 2022 00:58:40 GMT

I'll provide this info to him. Can you PM me with the best phone number and time zone to reach out to you?

Thanks

Re: My backyard camera will come on but wil not connect or record videos

ShayneS — Sat, 29 Oct 2022 01:43:46 GMT

Thanks,

I provided the information to the L3 team. I'll update you if he needs any additional info.

Thank you