topic Re: Human being? in Arlo

trouble with base unit

SDschroeder — Tue, 25 Oct 2022 21:50:30 GMT

Hello. Is there any way on God's green earth to speak with a human being at this company? I am having trouble with my base unit. PLEASE HELP! Signed, desperate!

Re: Human being?

StephenB — Mon, 24 Oct 2022 17:33:23 GMT

@SDschroeder wrote:

Hello. Is there any way on God's green earth to speak with a human being at this company?

Do you have a subscription?

@SDschroeder wrote:

I am having trouble with my base unit.

What problem are you having? Perhaps we can help here.

Re: Human being?

SDschroeder — Mon, 24 Oct 2022 21:25:12 GMT

Thank you. My model number is VMS3530-100NAR and I cannot get the app to recognize the base unit. I have a solid internet connection and an Android phone. Any help appreciated.

Re: Human being?

StephenB — Mon, 24 Oct 2022 21:55:07 GMT

@SDschroeder wrote:

Thank you. My model number is VMS3530-100NAR and I cannot get the app to recognize the base unit. I have a solid internet connection and an Android phone. Any help appreciated.

I suggest trying on a PC (browsing to my.arlo.com). You can also reset the base using an unbent paper-clip.