topic Re: Can’t receive code login code by text on phone or by email. in Arlo

Can’t receive code login code by text on phone or by email.

Dmgs — Sat, 22 Oct 2022 17:01:01 GMT

I got a new iphone a week ago. I had no problems with my arlo acct-everything worked as usual. Suddenly when asked to login I cannot receive text codes via cell or by email. I tried arlo.com and mobile app.

I tried all the suggested solutions in community and in articles including switching trusted devices and adding another. Nothing works. I cannot access arlo camera or doorbell at all now.

Re: Can’t receive code login code by text on phone or by email.

Dmgs — Sat, 22 Oct 2022 18:10:13 GMT

Oh and I also just started receiving error messages when I attempt to sign in: “unused 2nd factor auths limit reached”.

Re: Can’t receive code login code by text on phone or by email.

ShayneS — Mon, 24 Oct 2022 20:48:52 GMT

Hi,

Are you still experiencing this issue?

Re: Can’t receive code login code by text on phone or by email.

Dmgs — Mon, 24 Oct 2022 22:57:41 GMT

I enabled email for verification codes but it took several tries to get thru email. Then It took a few days to determine the source of the problem and it ended up being my phone carrier who had inadvertently disabled texts when i upgraded phone. Problem solved and can now receive verification codes from Arlo when signing in.

Re: Can’t receive code login code by text on phone or by email.

ShayneS — Tue, 25 Oct 2022 00:45:13 GMT

Oh no, not good : )

Thanks for letting me know.