topic 2 step Verification in Arlo

2 step Verification

Dkalina — Tue, 18 Oct 2022 22:10:14 GMT

First off the fact that Arlo does not have a direct customer service number is just stupid I cant believe it. With that being said I upgraded my phone now the 2 step verification does not recognize my phone and when you try to use recovery methods nothing it sent to email or to the number I have listed on my account. I am literally locked out of my dashboard and can't access the cameras. I have tried re-booting the device I have tried to access via a desktop and nothing. So if anyone has figured this out I would love to know. I love how Arlo just lets its customers figure out for themselves.

Re: 2 step Verification

ShayneS — Tue, 18 Oct 2022 18:24:47 GMT

Hi @Dkalina

Are you still experiencing this issue? If so I can escalate this for you.

Thanks

Re: 2 step Verification

Dkalina — Tue, 18 Oct 2022 19:13:15 GMT

yes

Re: 2 step Verification

ShayneS — Tue, 18 Oct 2022 22:13:27 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43196710