topic Re: No cloud or local recordings after 10pm ET and before 6am ET on average (VMB4000r3) in Arlo

No cloud or local recordings after 10pm ET and before 6am ET on average (VMB4000r3)

JohnLoz — Mon, 10 Oct 2022 15:10:29 GMT

VMB4000r3

Firmware: 1.20.1.1_4167_eccc317

Re: No cloud or local recordings after 10pm ET and before 6am ET on average (VMB4000r3)

jguerdat — Tue, 11 Oct 2022 11:53:13 GMT

Have you checked your active mode and/or schedule to verify it's set properly? Have you tried testing recordings yourself by walking in front of the camera?

Re: No cloud or local recordings after 10pm ET and before 6am ET on average (VMB4000r3)

JohnLoz — Tue, 11 Oct 2022 14:26:47 GMT

I have never used schedule since I had setup my own mode from the start. I have tried to factory reset the base and added all my cameras as a new installation as well as used the default “Armed” mode but still it stops recording to the cloud and my local drive around/after 9:30pm ET and before 6:30am ET each day. I have moved in front of the cameras and see the red LED which is detecting movement but nothing gets recorded.

Re: No cloud or local recordings after 10pm ET and before 6am ET on average (VMB4000r3)

jguerdat — Wed, 12 Oct 2022 13:28:03 GMT

Use Settings, Support to contact official support to see what they can help with.

Re: No cloud or local recordings after 10pm ET and before 6am ET on average (VMB4000r3)

JohnLoz — Thu, 13 Oct 2022 20:32:46 GMT

I might have discovered the root of the problem being caused by one of my cameras. It makes no sense but I am still testing and unfortunately this can only be done overnight. I will share once I conclude my testing.

Re: No cloud or local recordings after 10pm ET and before 6am ET on average (VMB4000r3)

JohnLoz — Tue, 18 Oct 2022 15:25:08 GMT

It appears that my issue was caused by one of the cameras. I had to remove the battery and left it removed for 24hr; then reintroduced the camera and recording resumed as expected.