topic Re: red/pink camera viewing condition in Arlo

red/pink camera viewing condition

townsend55 — Tue, 27 Sep 2016 19:40:33 GMT

I have a camera positioned outside that has begun experiencing the red/pink condition. I have removed and replaced the same batteries and the condition remains. This is for both night and day.

Please advise.

Thanks Tom

Re: red/pink camera viewing condition

JamesC — Mon, 25 Jul 2016 17:07:43 GMT

townsend55,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: red/pink camera viewing condition

townsend55 — Mon, 25 Jul 2016 20:19:42 GMT

James,

Thanks for answering. I cannont seem to find a definitive answer to my problem but I can see that many others have had the the same proble with the red/pink camera viewing and recording. Please provide me with a solution or camer replacement as warranted. Thanks tom

Re: red/pink camera viewing condition

JamesC — Tue, 26 Jul 2016 17:16:50 GMT

townsend55,

Please use the link above to contact support. From there, an agent will assist you in assessing your camera for potential replacement.

JamesC

Re: red/pink camera viewing condition

Acme50 — Wed, 27 Jul 2016 13:55:15 GMT

townsend55,

I've had this problem for several weeks. Today I used the link JamesC gave you, opened a "chat" with customer service, sent my problem with a screenshot showing the red/pink hue, within 5 minutes was told that they would email a form to initiate a replacement case.

Re: red/pink camera viewing condition

Acme50 — Wed, 27 Jul 2016 14:54:41 GMT

townsend55

Already received the RMA email with link for Form. Filled out and got RMA # and address. Mailing later today via Priority Mail. Will update as required.
Arlo/Netgear does provide a "check on RMA" link for you.

Re: red/pink camera viewing condition

townsend55 — Sun, 31 Jul 2016 14:15:57 GMT

Thanks Acme50. Appreciate the response.