topic Account login question in Arlo

Account login question

Wes49 — Fri, 07 Oct 2022 19:42:07 GMT

Can anyone help me? I forgot my password bc it’s been a while since I logged in. However, my email that I created the account with is not accessible anymore. So when it try to reset my password, it sends everything to my old email…which I can’t access. And there no customer support number to call. Any ideas?

Re: Account login question

Dannybear — Sat, 08 Oct 2022 08:17:46 GMT

Do you have a subscription with arlo?

It sounds like the cameras are out of warranty so your stuck if you’re unable to login.

What was your need to change your password?

You will not be able to use the cameras as they are locked to the original account unless you have the mobile app still working.

Going forward always have the mobile app on two devices so you can have them both trusted.

Alternatively use a non isp email account like google to get your arlo emails.

Your next step is to private message a arlo moderator on the forum and state your case.

Re: Account login question

StephenB — Sat, 08 Oct 2022 10:21:22 GMT

@Dannybear wrote:

Your next step is to private message a arlo moderator on the forum and state your case.

@Wes49 :

The moderators are @JamesC and @ShayneS
You send a private message (PM) using the envelope link in the upper right of the forum page.

FWIW, you should have changed the account to a working email address before changing the account password. Just something to keep in mind for the futrure.