topic Re: iPad Pro, scrub does not work in Arlo

iPad Pro, scrub does not work

Adksi11892 — Sat, 19 Feb 2022 13:14:10 GMT

When using an iPad Pro the scrub facility when viewing footage in the library does not work at all, you cannot click on the timeline to move it.

Re: iPad Pro, scrub does not work

StephenB — Sat, 19 Feb 2022 13:41:03 GMT

@Adksi11892 wrote:

When using an iPad Pro the scrub facility when viewing footage in the library does not work at all, you cannot click on the timeline to move it.

This is with a camera that has a CVR subscription???

Re: iPad Pro, scrub does not work

Adksi11892 — Sat, 19 Feb 2022 13:44:30 GMT

No, this is when viewing a clip from regular motion detection event in the library.

Re: iPad Pro, scrub does not work

StephenB — Sat, 19 Feb 2022 13:52:38 GMT

@Adksi11892 wrote:

No, this is when viewing a clip from regular motion detection event in the library.

I didn't understand what you meant by "scrub".

Are you just saying that you can't get the timeline control to work? If so, I agree that it doesn't work in landscape with the iPad Pro - but it does work in portrait.

@JamesC , @ShayneS : Can you please follow up? It looks like this was fixed on the iPhone, but not the iPad.

Re: iPad Pro, scrub does not work

Adksi11892 — Sat, 19 Feb 2022 13:57:25 GMT

Ah yes it does work in portrait as you say. If it can be fixed as you suggested for landscape that would be great. Thanks.

Re: iPad Pro, scrub does not work

ShayneS — Wed, 23 Feb 2022 17:02:46 GMT

Thanks for the report, it looks like the Arlo Development team is aware of the issue and a fix is coming soon. I'll provide another update soon.

Re: iPad Pro, scrub does not work

ShayneS — Thu, 29 Sep 2022 17:21:53 GMT

Hi,

It looks like we have an update scheduled for next week. This should resolve this issue with the slider. I will provide another update as soon as I have more info to share.

Re: iPad Pro, scrub does not work

Adksi11892 — Thu, 29 Sep 2022 16:36:57 GMT

Yay, look forward to hearing from you.

Re: iPad Pro, scrub does not work

ShayneS — Mon, 03 Oct 2022 16:36:04 GMT

Hi All,

This issue should now be resolved with the latest version of the Arlo mobile app v3.7

If you do not see the update in the App Store, you can remove and reinstall the app to the latest version.

Re: iPad Pro, scrub does not work

Adksi11892 — Mon, 03 Oct 2022 16:50:00 GMT

Hi, yes I updated earlier and it resolved the problem. Many thanks!!

Re: iPad Pro, scrub does not work

ShayneS — Mon, 03 Oct 2022 16:54:05 GMT

Awesome!