topic Re: Battery charge indicators stuck and not changing. Camera Model: VMC3030 in Arlo

Battery charge indicators stuck and not changing. Camera Model: VMC3030

barneyme2s — Wed, 28 Sep 2022 21:58:34 GMT

About 2-3 weeks ago I noticed the battery charge indicators were not changing and seem to be stuck. The batteries will be dead, but the charge indicator will show 54%, or 80%, etc, etc, etc.

Cameras: VMC3030; Base Station Model: VMB3000; firmware: 3.6.12_1, dated: 9/8/2022; OS: Windows 10.

Re: Battery charge indicators stuck and not changing. Camera Model: VMC3030

Dannybear — Thu, 29 Sep 2022 06:52:34 GMT

Are you able to compare with a mobile device to see if it behaves the same?

Re: Battery charge indicators stuck and not changing. Camera Model: VMC3030

barneyme2s — Thu, 29 Sep 2022 17:47:28 GMT

I have nothing to compare to, just one camera to another. I tried re-booting the base station, but no help.

Re: Battery charge indicators stuck and not changing. Camera Model: VMC3030

Dannybear — Thu, 29 Sep 2022 21:23:51 GMT

Do you have a iPhone that you can install the arlo app onto?

Re: Battery charge indicators stuck and not changing. Camera Model: VMC3030

barneyme2s — Thu, 29 Sep 2022 21:47:56 GMT

No iphone, I use a laptop. I'm sure it is some kind of software problem. Probably due to the latest update, which was a few weeks ago this month. I have two systems and both have the same problem. Until this month, this was not a problem.

Re: Battery charge indicators stuck and not changing. Camera Model: VMC3030

Dannybear — Fri, 30 Sep 2022 02:08:29 GMT

If you need reliable access to your arlo system I suggest you buy a iPhone else wait for arlo to implement a resolution.

I’ve been waiting several months for a fix but no joy yet. Android is a cheaper approach but I have read reports that suggests they are also impacted by the bug.

You can also contact arlo customer support via the app settings support page if you have a subscription.

I read on some financial reviews that arlo subscription sales are booming.

Re: Battery charge indicators stuck and not changing. Camera Model: VMC3030

jguerdat — Fri, 30 Sep 2022 13:57:07 GMT

My Android phones work fine using both Android 11 and 13, not to mention the app on my Chromebook.

Re: Battery charge indicators stuck and not changing. Camera Model: VMC3030

barneyme2s — Sat, 01 Oct 2022 02:47:39 GMT

Thanks, but I have no intention of buying an iphone, nor do I want to pay a monthly fee for connection.

Re: Battery charge indicators stuck and not changing. Camera Model: VMC3030

barneyme2s — Sat, 01 Oct 2022 02:49:04 GMT

That's nice, but I am not buying a iphone.