topic Re: How do I find the model number on my security camera? in Arlo

How do I find the model number on my security camera?

Cosmo21 — Thu, 22 Sep 2022 23:01:31 GMT

My Arlo security camera (one of five that I use) stopped sending video. I replaced the batteries but that didn't help. I then clicked on "Remove Device" in order to reinstall. But that process stalled when I got the message, "Looking for your Arlo camera. Searching for any available Arlo devices. This may take several minutes." That message stayed indefinitely and never changed. One problem I had along the way was that I didn't know the model # of the camera, which is something that was requested during the reinstallation process (I guessed but it was probably wrong.) So I wonder if someone can tell me how to find the model number and/or share any other advice on how to get my camera working again. I would greatly appreciate any help.

Re: How do I find the model number on my security camera?

Dannybear — Fri, 23 Sep 2022 05:40:29 GMT

Usually inside the battery compartment behind the battery, remove battery to find label shows VMCxxxx.

Does it have 4 batteries?

Base station model number label is on the bottom and starts with VMBxxxx.

Re: How do I find the model number on my security camera?

StephenB — Fri, 23 Sep 2022 09:58:02 GMT

@Cosmo21 wrote:

So I wonder if someone can tell me how to find the model number

Open the camera and remove the battery. You'll find a label inside.

Re: How do I find the model number on my security camera?

Cosmo21 — Sat, 24 Sep 2022 00:17:16 GMT

Thank you. I found the info where you said to look. 🙂

Re: How do I find the model number on my security camera?

Cosmo21 — Sat, 24 Sep 2022 00:18:23 GMT

Thank you!