topic Re: Lack of color picture on camera in Arlo

Lack of color picture on camera

Bdefee45 — Tue, 27 Sep 2016 19:41:08 GMT

Just changes batteries and re-starts as black and white view. How do I get color back?

Re: Lack of color picture on camera

jguerdat — Sat, 23 Jul 2016 14:27:01 GMT

B&W indicates a low light level. Increase the lighting in the area will bring back color. The camera automatically switched to B&W as conditions change.

Re: Lack of color picture on camera

nro — Sun, 07 Aug 2016 04:51:38 GMT

That sounds logical, but in my case the batteries are new and all the lights are on. It has recorded some video in color and it is more than evident that there is enough light to capture even the smallest details, and yet after only a few moments (and not changing any lighting) it switches to night mode and stays there. I have enough lights on to make a motion picutre in the area and it still clicks over to black and white.

Re: Lack of color picture on camera

TomMac — Sun, 07 Aug 2016 12:04:03 GMT

Swap the "bad" camera with another to see if the problem is location or camera...

If the problem moves with the camera, contact Netgear

Re: Lack of color picture on camera

nro — Sun, 07 Aug 2016 15:41:44 GMT

Unfortunately, I only have the one camera.at this point.

Re: Lack of color picture on camera

JamesC — Tue, 09 Aug 2016 20:54:16 GMT

nro,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC