topic Essential spotlight camera not recoding in Arlo

Essential spotlight camera not recoding

JonathanArms — Tue, 16 Aug 2022 16:37:26 GMT

I have had free cloud support for 4 Arlo cameras for the last ten years. Recently I bought 2 new spotlight cameras VMC2030AerH6 and I can't get them to record. What's up with this? I assumed they would be included in my free home subscription. If I can't get them to auto detect movement and record to the cloud of front porch and the game trail they are of no use to me. I wish I had known this before I bought them. I have been recommending ARLO cameras based on this free home service. I will no longer do this, unless there is a switch I am missing here to turn this feature on? jon@armscomm.com

Re: VMC2030AerH6

TomMac — Thu, 11 Aug 2022 17:36:56 GMT

Only the older legacy cameras like the Pro/Pro2/Arlo hd etc allow free recording for 7 days.

Newer cameras require a service plan after trial period.

Re: VMC2030AerH6

JonathanArms — Fri, 12 Aug 2022 13:27:02 GMT

thank you for your time !!!

Is there a way to auto record locally? My hub has no USB ports? or can I upgrade the hub? I have 2 VMC2030 cameras.

Re: VMC2030AerH6

ShayneS — Tue, 16 Aug 2022 16:39:16 GMT

Hey @JonathanArms

If you would like to record locally it will require a base station or Smart Hub. I have provided an article with more in depth info here: https://kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-using-my-Arlo-Base-Station-or-SmartHub