topic Re: Two Step Verification and expired email in Arlo

Two Step Verification and expired email

Jltyson — Sun, 31 Jul 2022 20:05:01 GMT

My mother-in-law has Arlo and has not used it during the pandemic because she was home all the time. Now that she's retired and would like extra surveillance, she tried to activate it again after a while. Everything was registered under her former work address and now that she has retired, we cannot log in to the account because of the two-step verification. Does anyone know of a number I can call to talk to a representative?! or how to resolve this issue. Purchasing all new security products and making a new account would not be a viable cost option...

Re: Two Step Verification and expired email

Dannybear — Sun, 31 Jul 2022 22:54:25 GMT

Suggest you contact a moderator here on the forum and state your case. @JamesC or @ShayneS

Re: Two Step Verification and expired email

ShayneS — Mon, 01 Aug 2022 17:42:02 GMT

I have created a case regarding this. Someone will be reaching out to you as soon as possible. You can find your case number here: 43116265

Re: Two Step Verification and expired email

Jltyson — Tue, 02 Aug 2022 13:52:57 GMT

Just to clarify, the email that is linked to this account is the email that is expired. Will they reach out via email or phone or PM?

Re: Two Step Verification and expired email

ShayneS — Tue, 02 Aug 2022 23:03:17 GMT

Can you PM me with the best contact method and time zone.