topic Re: Can't Link cameras with google home app in Arlo

Can't Link cameras with google home app

rubayet — Mon, 18 Jul 2022 17:56:17 GMT

I am unable to link my Arlo cameras with Google Home App. While linking I get a message “something went wrong . Try again”. Any one has a solution?

Re: Can't Link cameras with google home app

ShayneS — Mon, 18 Jul 2022 17:56:52 GMT

Hi,

Are you still experiencing this issue?

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Can't Link cameras with google home app

rubayet — Mon, 18 Jul 2022 18:35:17 GMT

1. I have factory reset the base station
2. Sync, delete and sync back the cameras to the base station using different names

Re: Can't Link cameras with google home app

ShayneS — Mon, 18 Jul 2022 20:29:40 GMT

is it possible to provide a screenshot of the error message?

Google Home - Something went wrong

Imeancmon — Fri, 22 Jul 2022 20:10:08 GMT

I'm trying to connect my Arlo Q cameras to google home but they will not connect. Initially when connecting I get the message "Arlo is linked" but then just after that "Something went wrong. Try again"

I've tried unlinking my google account and then relinking but it doesn't help. What else can I do? My apps are on the latest versions and the cameras use the latest firmware

Re: Can't Link cameras with google home app

dusyhaGFV7WRGL — Fri, 22 Jul 2022 20:44:32 GMT

The original poster already provided the exact text of the error message. "Something went wrong. Try again."

Re: Can't Link cameras with google home app

ShayneS — Mon, 25 Jul 2022 18:54:15 GMT

HI,

Thanks for the feedback on this, I will look in to these reports. In the meantime, can you try this method as a workaround while we investigate the root cause:

In the Arlo App, go to Settings > Privacy Center > Partners > Connected Accounts > Remove Google.
Go to Settings > Profile > Logout.
Try to link Arlo again in your Google Home App.

Re: Can't Link cameras with google home app

rubayet — Tue, 26 Jul 2022 11:15:07 GMT

Hi,
Tried it. Still doesn’t work. ☹️

Re: Can't Link cameras with google home app

Leone114 — Sat, 30 Jul 2022 16:16:31 GMT

I’m having same issue and already rebooted and logged off and unlinked Google

Re: Can't Link cameras with google home app

ShayneS — Mon, 01 Aug 2022 16:16:02 GMT

Hi @Leone114

Can you try these steps below and see if it helps:
Option 1:
Clear app cache and reinstall Google Home app
Option 2:
Unlink skill from all devices and set up again on a single device