topic Re: App and Website Show Different Information for Cameras in Arlo

App and Website Show Different Information for Cameras

CJMolberg — Thu, 14 Jul 2022 22:21:45 GMT

When I'm logged into the website, my cameras show different battery levels than what is shown in the Arlo Secure app. Furthermore, many of my cameras on the website show, "your Arlo device appears offline, please make sure it's powered on and connected to the Internet," but when I go to the app they're perfectly assessable. This has been going on for about 2 months now and I kinda figured it would resolve itself, but it hasn't.

Re: App and Website Show Different Information for Cameras

Dannybear — Thu, 14 Jul 2022 23:28:49 GMT

Yes, it’s been a while, the easiest workaround is to use the incognito window of the browser which will require 2fa each time you start the browser.

Re: App and Website Show Different Information for Cameras

JamesC — Fri, 15 Jul 2022 18:04:16 GMT

CJMolberg,

When using the website to access your account, is it connected to the same network as your mobile device or is it using a different network? What browser are you using?

JamesC

Re: App and Website Show Different Information for Cameras

CJMolberg — Wed, 20 Jul 2022 20:29:15 GMT

I use Google Chrome.

When I went into incognito mode, the problem resolves itself. I wonder if that's a Chrome or Arlo issue.

Re: App and Website Show Different Information for Cameras

Dannybear — Wed, 20 Jul 2022 21:00:45 GMT

It is occurring for me on chrome, edge and Firefox.
A better workaround if savvy with browsers is to set “my.arlo.com” to clear cookies and data on browser exit in the browser settings. Doing this will clear out the local data folder stored by the my.arlo.com site so it gets updated when the browser is reopened again. Since the 2fa cookie is stored under another path it gets retained so you can log back in again without the need to do the 2fa request each time.

Regards who’s issue it is, since not everyone is impacted it suggests an arlo regional server issue.