topic Re: why is the final cost for the monthly service greater than the sum of the monthly cost plus tax? in Arlo

why is the final cost for the monthly service greater than the sum of the monthly cost plus tax?

sugarbugmom — Sun, 17 Jul 2022 19:52:22 GMT

why is the final cost for the monthly service greater than the sum of the monthly cost plus tax?

Re: why is the final cost for the monthly service greater than the sum of the monthly cost plus tax?

ShayneS — Mon, 18 Jul 2022 23:42:21 GMT

May I ask what the price difference is displaying and which plan you have?

Thanks

Re: why is the final cost for the monthly service greater than the sum of the monthly cost plus tax?

sugarbugmom — Tue, 19 Jul 2022 18:42:05 GMT

the 9.99 plan with 0.70 tax would be 10.69 but the price showing at checkout is 11.39.

i tried another plan and experienced the same result.

thanks

Re: why is the final cost for the monthly service greater than the sum of the monthly cost plus tax?

ShayneS — Wed, 20 Jul 2022 02:42:30 GMT

Thanks for the info. I am looking in to this for you and I will provide an update asap.

Re: why is the final cost for the monthly service greater than the sum of the monthly cost plus tax?

ShayneS — Fri, 22 Jul 2022 16:37:03 GMT

Hi again,

Just wanted to let you know the issue is still being investigated and it looks like we have identified the cause. We should have a fix for this very soon

I'll provide another update as soon as I hear more.

Thanks

Re: why is the final cost for the monthly service greater than the sum of the monthly cost plus tax?

sugarbugmom — Fri, 22 Jul 2022 17:24:11 GMT

hank you

keep me posted

Re: why is the final cost for the monthly service greater than the sum of the monthly cost plus tax?

ShayneS — Tue, 09 Aug 2022 19:45:49 GMT

Hi @sugarbugmom

This issue should now be resolved. Please let me know if you still experience this issue.

Thank you