topic Re: My app is not showing my videos in Arlo

My app is not showing my videos

Craig7stw — Sun, 03 Jul 2022 18:57:23 GMT

My app is not showing me the alert videos

Re: My app is not showing my videos

StephenB — Sun, 03 Jul 2022 20:36:35 GMT

@Craig7stw wrote:
My app is not showing me the alert videos

Do you have a subscription in force?

Re: My app is not showing my videos

Craig7stw — Sun, 03 Jul 2022 20:44:33 GMT

Re: My app is not showing my videos

StephenB — Sun, 03 Jul 2022 20:58:38 GMT

@Craig7stw wrote:
No

That could explain it.

What cameras do you have?

Also what base (if any)?

Re: My app is not showing my videos

Craig7stw — Sun, 03 Jul 2022 21:20:20 GMT

I have 4 the wire free cameras with the vmb3500 base

Re: My app is not showing my videos

StephenB — Mon, 04 Jul 2022 10:36:24 GMT

@Craig7stw wrote:
I have 4 the wire free cameras with the vmb3500 base

OK. Then you should have free 7-day cloud storage, and shouldn't need a subscription.

Can you make a manual recording while live streaming one of the cameras?

Re: My app is not showing my videos

Craig7stw — Mon, 04 Jul 2022 11:28:23 GMT

Re: My app is not showing my videos

StephenB — Mon, 04 Jul 2022 11:46:02 GMT

@Craig7stw wrote:

No

What status are you seeing on the base LEDs? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Have you tried restarting the base?

Re: My app is not showing my videos

Craig7stw — Mon, 04 Jul 2022 14:40:13 GMT

The power light is solid green, the internet light is sometimes solid green and then sometimes a fast flashing green, the cameras light is green

Re: My app is not showing my videos

Craig7stw — Mon, 04 Jul 2022 14:41:53 GMT

I have tried to restart the base, I have tried a reset and still I never get the cameras to show up

Re: My app is not showing my videos

StephenB — Wed, 06 Jul 2022 10:49:35 GMT

@Craig7stw wrote:

I have tried to restart the base, I have tried a reset and still I never get the cameras to show up

After the reset - did you remove the cameras and base from the account, and then try to re-add them

Re: My app is not showing my videos

Craig7stw — Wed, 06 Jul 2022 12:43:41 GMT

Yes

Re: My app is not showing my videos

ShayneS — Thu, 07 Jul 2022 22:23:52 GMT

What does the web browser display? Do you have another device you can test this with?

Re: My app is not showing my videos

Craig7stw — Fri, 08 Jul 2022 00:11:16 GMT

The app only shows 2 of the cameras but it doesn't find the other two. I cannot see any live video. It does not trigger and send any notifications for either camera. I could possibly try it on my tablet. At this point I am totally frustrated with the system. Thanks for your help.

Re: My app is not showing my videos

ShayneS — Fri, 08 Jul 2022 17:19:10 GMT

When you mention resetting the base, did you perform a factory reset per this article here? I see the base is currently offline, can you bring it online for troubleshooting. https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

Re: My app is not showing my videos

Craig7stw — Fri, 08 Jul 2022 22:40:02 GMT

Yes I did the factory reset. I cannot do anything on it. When I pull up the app it shows me 2 cameras but I cannot watch live or get any notification from either one. The other 2 cameras will not show up. I have tried to sync them but it will not sync.

Re: My app is not showing my videos

ShayneS — Fri, 08 Jul 2022 23:55:03 GMT

Can you power on your base station, It's off at the moment.

Re: My app is not showing my videos

Craig7stw — Sat, 09 Jul 2022 00:36:02 GMT

Yes

Re: My app is not showing my videos

Craig7stw — Sat, 09 Jul 2022 00:39:58 GMT

I just unplug it and plugged it back in. It was on before and all the lights were green and they are back on and are green with the internet one flickering intermediately.

Re: My app is not showing my videos

ShayneS — Mon, 11 Jul 2022 17:48:01 GMT

Are the LED lights green right now? It is still appearing as offline.