topic Re: Can't edit modes in Arlo

Can't edit modes

wysocki2 — Sun, 03 Jul 2022 19:29:23 GMT

Recently I went to edit some of the modes I had set up for a long time, but there was no icon for me to click on any of the modes (except "Schedule"). What happened to the clickable icon for editing and how do I get them back?

Re: Can't edit modes

StephenB — Sun, 03 Jul 2022 20:29:32 GMT

Choose the mode you want to edit. There should be an ">" that appears. Select that, and you will see a delete mode at the bottom of the screen.

Re: Can't edit modes

wysocki2 — Sun, 03 Jul 2022 20:34:23 GMT

Umm, if you notice the image I posted, you'll see that there are no ">" on any modes other than "Schedule". Even clicking on any mode does not make ">" appear.

Re: Can't edit modes

StephenB — Sun, 03 Jul 2022 20:42:29 GMT

@wysocki2 wrote:

Umm, if you notice the image I posted, you'll see that there are no ">" on any modes other than "Schedule". Even clicking on any mode does not make ">" appear.

FWIW, I am able to edit custom modes on my own system in the web browser (just checked with Edge).

Have you confirmed that the base is online?

I am also wondering if perhaps you are using a friend account???

Re: Can't edit modes

wysocki2 — Sun, 03 Jul 2022 20:46:56 GMT

Glad to hear your system works.

Base is online, all is working well other than this issue.

I'm the only login account. Have been for years.

Re: Can't edit modes

StephenB — Sun, 03 Jul 2022 20:57:34 GMT

@wysocki2 wrote:

Base is online, all is working well other than this issue.

I'm the only login account. Have been for years.

Is the behavior different in the app?

Re: Can't edit modes

wysocki2 — Sun, 03 Jul 2022 20:59:37 GMT

App on my Galaxy S10 appears the same.

Re: Can't edit modes

StephenB — Sun, 03 Jul 2022 21:02:20 GMT

@wysocki2 wrote:

App on my Galaxy S10 appears the same.

Odd. Have you tried restarting the base?

Re: Can't edit modes

wysocki2 — Sun, 03 Jul 2022 21:10:38 GMT

Just powered down/up. Same results.

Re: Can't edit modes

StephenB — Mon, 04 Jul 2022 10:34:45 GMT

@wysocki2 wrote:

Just powered down/up. Same results.

I guess you could wait and see if the mods want to investigate further - @JamesC or @ShayneS

Another option is the nuclear one - remove everything from the account, and then add it all back.

Re: Can't edit modes

ShayneS — Wed, 06 Jul 2022 00:10:52 GMT

Hi @wysocki2

Are you still experiencing this issue?

Re: Can't edit modes

wysocki2 — Wed, 06 Jul 2022 00:14:37 GMT

Unfortunately, yes.

Re: Can't edit modes

ShayneS — Wed, 06 Jul 2022 17:40:11 GMT

Which version of the app are you using?

Have you tried clearing the cache on this browser? Have you tried on any other browsers as well?

Re: Can't edit modes

wysocki2 — Wed, 06 Jul 2022 19:15:17 GMT

The editing links are missing when using several browsers from multiple computers, as well as on the Arlo app on my Galaxy S10. The app version there is 3.6.8_28460.

Clearing cache has no effect. The only editing link ">" appears on the "Schedule" mode (as shown in my initial post's image).

Re: Can't edit modes

ShayneS — Wed, 06 Jul 2022 21:47:42 GMT

Do you happen to be logged in as a granted access user account vs the primary?

Re: Can't edit modes

wysocki2 — Wed, 06 Jul 2022 23:11:05 GMT

I'm logged in as the ONLY person, no other grants or users. It's been working well for years.

(on another note, speaking of logins, why doesn't this website honor the "keep me logged in checkbox". I get timed out and have to resupply my login info every time.)

Re: Can't edit modes

wysocki2 — Thu, 07 Jul 2022 22:28:27 GMT

SOLVED!

ShaneS found the problem in a PM. I actually had set up one of my alternate email addresses as a user at some point in time and somehow changed my login to that email address (which doesn't have editing rights).

Thanks, Shane!

Re: Can't edit modes

ShayneS — Fri, 08 Jul 2022 18:48:01 GMT

No Problem : )