topic Re: Badge Notifications STiLL Note Resetting in Arlo

Badge Notifications STiLL Note Resetting

krypttic — Wed, 29 Jun 2022 20:04:52 GMT

This thread was posted for 5 months, waiting for a resolution: https://community.arlo.com/t5/Arlo/Badge-Notifications-not-resetting-again/m-p/1868329/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw0V1o0RkNHVzZVTE4xfDE4NjgzMjl8U1VCU0NSSVBUSU9OU3xoSw

Yesterday, the thread was closed by the moderator stating that the problem was solved. However, it is NOT solved. I just walked outside and my badge counter reset to 432! Why was the previous thread closed and why is this still not fixed?!

Re: Badge Notifications STiLL Note Resetting

JamesC — Thu, 30 Jun 2022 17:49:17 GMT

krypttic,

Do you have the latest version of the Arlo Secure app downloaded from the app store? You might try uninstalling and reinstalling the app if you're still experiencing an issue.

JamesC

Re: Badge Notifications STiLL Note Resetting

krypttic — Thu, 30 Jun 2022 18:38:10 GMT

Yes, I do have the latest version. Based on the history with this issue (I've reported it three times, and each time it takes successively longer to provide a "fix"), I'm not optimistic anything has been solved--or if it is, that it won't be back again in short order.

Re: Badge Notifications STiLL Note Resetting

Eksoccer99 — Sun, 03 Jul 2022 16:44:40 GMT

Same. It’s still happening. It’s not fixed under the latest v3.6.8. With Arlo pro 2 cameras and base. Visiting a relative currently having the same issue the past few months; trying to help troubleshoot. iPhone 11 Pro, iOS 15.5 everything is up to date.
Family member thinks it’s the base and bought a new pro 3, 2 camera kit with new base, to try and resolve it, ugh. Meanwhile, I have the same setup back at home and no issues with badge count per the app any my account. (Minus, pro 3 base)

Re: Badge Notifications STiLL Note Resetting

robwattman — Tue, 19 Jul 2022 13:38:36 GMT

I thought it was resolved but it is not resolved yet. I have v3.6.8. This is hopeless. I click the app that show hundreds of videos, look at the library, then the next time a new video is recorded, the badge app is in the hundreds again.

Re: Badge Notifications STiLL Note Resetting

krypttic — Tue, 19 Jul 2022 20:58:02 GMT

Yep, I think we're going on over a year at this point so I don't think it's ever going to be fixed. I've started two previous threads that were marked as "solved" (even though they weren't) and closed to replies. I'm not going to bother starting any more.

Re: Badge Notifications STiLL Note Resetting

JamesC — Tue, 19 Jul 2022 23:02:19 GMT

The development team is working on a solution for this issue currently. I do not have an ETA for when the fix will be available just yet, but will provide an update as soon as I know more.

JamesC

Arlo app notification not resetting

Richards4 — Tue, 29 Nov 2022 18:57:08 GMT

Why is the Arlo app notification badge always showing a full count since day 1 every time a new alert comes in, I can open and acknowledge the alerts which removes them but they come back again next time I get an alert.

Re: Arlo app notification not resetting

Jaytdy — Wed, 30 Nov 2022 02:19:56 GMT

I’m having the same issue with 1700+ notifications that do reset but return sometime after leaving the app.

Re: Badge Notifications STiLL Note Resetting

robwattman — Wed, 30 Nov 2022 04:08:24 GMT

Today my badge notifications are 323,486!!!

Re: Badge Notifications STiLL Note Resetting

krypttic — Wed, 30 Nov 2022 04:13:54 GMT

Yes, I have hundreds of notifications myself. This has been going on for about three years now. I've given up on a resolution, despite Arlo's claims to be "working on it."

How many notifications?

Lodus — Wed, 30 Nov 2022 14:01:37 GMT

Any idea why I suddenly seeing so many notifications? 190k !!

Re: How many notifications?

jguerdat — Wed, 30 Nov 2022 14:12:15 GMT

Are they noted as motion or audio?

Re: How many notifications?

Snake86 — Wed, 30 Nov 2022 14:46:26 GMT

I have the same issue. Every time I get 1 notification, the badge shows 3,000.

Re: How many notifications?

Dw4yne — Wed, 30 Nov 2022 15:26:53 GMT

I currently have over 28,000 notifications showing up.

Re: Badge Notifications STiLL Note Resetting

Dw4yne — Wed, 30 Nov 2022 15:35:23 GMT

28,000 notifications WTF ARLO?

Re: Badge Notifications STiLL Note Resetting

A_Peterson — Wed, 30 Nov 2022 15:50:19 GMT

I recently started having this problem of the high badge count; mine’s at 672. I deleted and reinstalled the app. Same problem. Using iOS app version 4.0.

Re: How many notifications?

Lodus — Wed, 30 Nov 2022 18:02:45 GMT

Not sure. When I go into the app to view them, the counter is cleared. I’m definitely not getting that many hits as I only store up to one week of data.

Inbox shows 17k recordings

AUTX — Wed, 30 Nov 2022 20:01:06 GMT

Not sure where to post this, since it’s more of a Mobil app related issue.

Re: Badge Notifications STiLL Note Resetting

Eksoccer99 — Wed, 30 Nov 2022 21:39:07 GMT

Yea it’s gotten worse lately. Showing 63 badge count, ios app. Everything is up to date and current. I don’t have 63 new videos, as I try to clear them right away. It’s like it’s not resetting per new videos coming in. Just keeps adding from the last time you’ve checked; keeping it in memory or cached somewhere. The algorithm is wrong.