topic Re: Camera video circles "buffering" on cell phone. in Arlo

Camera video circles "buffering" on cell phone.

JM-Alpharetta — Fri, 20 May 2022 22:16:00 GMT

Have Arlo VMB 4000 base station with 5 cameras. System working fine up to 2 weeks ago. Twice in last 2 weeks unable to play video on my cell phone. All videos show constant circling. When try to play back a specific video - sticks in "buffering". Restarted phone and base station. Logged out and back into Arlo app, Deleted and re-downloaded app. Camera distance is not the issue on exterior are within 10 feet of the base station. Plenty of memory on the phone.

Re: Camera video circles "buffering" on cell phone.

Dannybear — Sat, 21 May 2022 02:46:34 GMT

Are any or all of your cameras externally powered?
If so remove and reconnect external power to the cameras.
Also try removing battery for 10sec to reset the camera if pro2.

Videos only buffer on phone

Khone — Thu, 02 Jun 2022 14:40:48 GMT

FYI - I use a HQ desktop, Win 10, i7, 16gb mem, 1tb hdd, hardwired to internet rated @ 200mbps. I use a Samsung Z Flip 3 5G for monitoring my ARLO account. It is connected to the internet via WiFi.

This morning when I opened the ARLO app on my phone, when I go to Library it shows videos only buffering. After an inordinate amount of time (several minutes) 2 or 3 videos will open (rest still buffering) but when I try to play them, only buffering.

I restarted my system but that hasn't helped.

Thinking it might be my phone I clicked on 2 or more videos there (on Facebook) and they all played normally. I checked my settings and everything is normal.

Why will the videos in my ARLO library not fully load and play. No problem on desktop.

Additional info needed, let me know.

Any help appreciated.

Re: Videos only buffer on phone

JPM-10 — Thu, 02 Jun 2022 17:21:09 GMT

I was having same problem. Support had me turn off the WIFI setting on my phone and library videos stopped buffering. Turned on and the problem resumed. Finally in the Arlo app - go to devices, select each camera individually - go to settings. Then select Device Utilities. Change power management from "optimized" to either of the other 2 settings (Best Video or Best Battery Life). Buffering stopped.

Re: Videos only buffer on phone

JPM-10 — Thu, 02 Jun 2022 17:22:58 GMT

Forgot - Select Video Settings from list in camera settings.

Re: Camera video circles "buffering" on cell phone.

JPM-10 — Thu, 02 Jun 2022 17:31:16 GMT

Found the solution.

Support had me turn off the WIFI setting on my phone and library videos stopped buffering. Turned WIFI back on and the problem resumed. Finally in the Arlo app - went to devices, selected settings for each camera individually. In Video Settings -changed power management from "optimized" to either of the other 2 settings (Best Video or Best Battery Life). Buffering stopped !

Re: Camera video circles "buffering" on cell phone.

JPM-10 — Thu, 02 Jun 2022 17:34:12 GMT

Just received motion detected notice. New library video is buffering - but able to get to it by turning WIFI off.

Re: Videos only buffer on phone

Khone — Thu, 02 Jun 2022 20:43:25 GMT

Thanks JPM-10 for your response.

Did all that. Videos will now appear when I go to library but when I select a video to play, all it does is buffer. Before all the videos in my library wouldn't even appear - all I got was a blank screen with buffer indicator.

Any thing else I could do?

Re: Videos only buffer on phone

JM-Alpharetta — Thu, 02 Jun 2022 23:50:39 GMT

Turning cell phone WIFI OFF has worked consistently for me. With WIF off, I can see all videos in the library and am able to play any of them within a few seconds.

Re: Videos only buffer on phone

Khone — Fri, 03 Jun 2022 01:17:42 GMT

Thanks JM-Alpharetta.

That worked. Strange. In the past, always worked with WiFi on. Wonder why it changed?

Thanks for your help.

Re: Camera video circles "buffering" on cell phone.

ShayneS — Fri, 03 Jun 2022 16:28:24 GMT

This only occurs over Mobile data and not Wifi?

Re: Camera video circles "buffering" on cell phone.

JM-Alpharetta — Sat, 04 Jun 2022 00:09:46 GMT

No. The opposite. Only occurs with WIFI on. Mobile data is ok.

Re: Camera video circles "buffering" on cell phone.

StephenB — Sat, 04 Jun 2022 12:04:15 GMT

@JM-Alpharetta wrote:

No. The opposite. Only occurs with WIFI on. Mobile data is ok.

Are you using the "Optimized" setting in power management?

If you are, try changing it to "Best", and see if that resolves it.

Re: Camera video circles "buffering" on cell phone.

JPM-10 — Sat, 04 Jun 2022 18:29:13 GMT

Tried all options including "best video" and "best battery" - not the solution. Found several reverences from other users that indicated there is a inherent issue with base station WiFi. Beyond my knowledge level. Just know - if I turn WiFi off - works fine.

Re: Camera video circles "buffering" on cell phone.

StephenB — Sat, 04 Jun 2022 23:08:51 GMT

@JPM-10 wrote:

Found several reverences from other users that indicated there is a inherent issue with base station WiFi.

Not sure what you mean by that. FWIW, I am not seeing this problem with my own phone (and base stations).

Re: Camera video circles "buffering" on cell phone.

Dannybear — Sun, 05 Jun 2022 00:09:19 GMT

Has anyone power cycled their router, just a thought.

Re: Camera video circles "buffering" on cell phone.

JPM-10 — Sun, 05 Jun 2022 15:19:13 GMT

Yes.

Re: Videos only buffer on phone

ShayneS — Mon, 06 Jun 2022 16:51:28 GMT

Which version of the Arlo mobile app are you using? The latest is 3.6.6

Re: Videos only buffer on phone

Khone — Mon, 06 Jun 2022 17:35:18 GMT

3.6.6_1

Re: Videos only buffer on phone

Khone — Mon, 06 Jun 2022 17:37:36 GMT

Correction. That's what is on my desktop version.

Mobile version is 3.6.6_28456