topic Re: Browser Showing Offline but iPhone App Working - Again... in Arlo

Browser Showing Offline but iPhone App Working - Again...

slash128 — Wed, 01 Jun 2022 22:11:45 GMT

This is happening again, though the Arlo status page is not showing an outage. Also, trying to log in from a new browser doesn't trigger a push notification in the iPhone app...

https://community.arlo.com/t5/Arlo/Browser-Showing-Offline-but-iPhone-App-Working/td-p/1862531?emcs_t=S2h8ZW1haWx8c29sdXRpb25fdG9fcXVlc3Rpb258TDJWRzZQU1g1QUpCUU18MTg2MjU4MXxBQ0NFUFRFRF9TT0xVVElPTlN8aEs

Re: Browser Showing Offline but iPhone App Working - Again...

slash128 — Wed, 01 Jun 2022 22:21:53 GMT

Seems to be back now... fingers crossed.

Re: Browser Showing Offline but iPhone App Working - Again...

slash128 — Thu, 02 Jun 2022 16:05:05 GMT

So the browser seems to continue to work but still can't get the push notification in the app when trying to log back in via browser. I am having to use alternate methods like text. Anyone else seeing this?

Re: Browser Showing Offline but iPhone App Working - Again...

slash128 — Mon, 06 Jun 2022 14:35:56 GMT

In case there was a problem with the app I tried removing and re-adding my phone as a trusted device. Unfortunately, when adding as a trusted device it just spins for a bit and then says "There was a problem trusting this device. Try again."

Re: Browser Showing Offline but iPhone App Working - Again...

slash128 — Mon, 06 Jun 2022 14:53:12 GMT

Yeah, so now every time I want to use the app I have to get an SMS code... Fun!

Re: Browser Showing Offline but iPhone App Working - Again...

slash128 — Mon, 06 Jun 2022 15:15:19 GMT

I started a new thread for the app. Hopefully it gets some attention from Arlo. It's pretty silly and frustrating to enter an SMS code EVERY time I open the app on my phone which was my trusted device...

https://community.arlo.com/t5/Arlo-Pro-3/iOS-App-quot-There-was-a-problem-trusting-this-device-Try-again/m-p/1866074#M11794

Re: Browser Showing Offline but iPhone App Working - Again...

slash128 — Mon, 06 Jun 2022 15:38:07 GMT

Contacted support by chat and this is what they told me:

"I just want to let you know that we are currently investigating an issue with trusting iOS devices with the newer app version. Please accept my sincere apologies for the inconvenience this has caused you."