topic Re: Arlo App NOT refreshing cam images on startup in Arlo

Arlo App NOT refreshing cam images on startup

Pucksterpete — Mon, 09 May 2022 09:54:23 GMT

Within the last week the Arlo App is NOT refreshing camera images on startup, it use to do it.

Also, I have noticed weird behavior within the app when playing back recorded videos within the app. Sometimes when playing a video half way through, it will jump to a completely different day and play that video.

I have uninstalled/re-installed the app, still same behavior.

Re: Arlo App NOT refreshing cam images on startup

Streak2 — Mon, 09 May 2022 18:01:00 GMT

I have noticed similar behavior and have notified the Arlo team.

Re: Arlo App NOT refreshing cam images on startup

Pucksterpete — Wed, 11 May 2022 06:33:48 GMT

Thanks....
How long ago did you report the problem?

Re: Arlo App NOT refreshing cam images on startup

JamesC — Wed, 11 May 2022 18:36:33 GMT

The development team is currently investigating reports of this issue. I will provide an update as soon as we have more information to share.

JamesC

Re: Arlo App NOT refreshing cam images on startup

Pucksterpete — Wed, 11 May 2022 20:27:03 GMT

thanks man

Re: Arlo App NOT refreshing cam images on startup

ant — Fri, 20 May 2022 23:26:01 GMT

JamesC: Do you have any updates for us? I still see this issue. 😞

Re: Arlo App NOT refreshing cam images on startup

Streak2 — Sat, 21 May 2022 00:58:48 GMT

I was in touch with James a few days ago. They are still trying to get to the bottom of this issue.

I am also still seeing it.

It appears to be account related.