topic Re: VMC3030 not recognizing the QR code from APP in Arlo

VMC3030 not recognizing the QR code from APP

LINISIS — Wed, 18 May 2022 19:47:30 GMT

Good Day,

VMC3030 not recognizing the QR code from APP. Tried moving the camera, nothing workout.

THanks

Re: VMC3030 not recognizing the QR code from APP

StephenB — Wed, 18 May 2022 19:58:34 GMT

@LINISIS wrote:

VMC3030 not recognizing the QR code from APP. Tried moving the camera, nothing workout.

The VMC3030 can't connect to your home wifi, and the on-boarding process doesn't including scanning a QR code.

Either you entered the wrong camera model here, or you specified the wrong device when you tried to add it.

Starting with confusion on the camera model - the VMC3030 is the original Arlo WireFree HD camera. Unlike other Arlo cameras, it uses 4 CR123 batteries.

Moving on to "add device" - When adding a VMC3030, you specify "Cameras", then "Other". That will show you a "legacy" screen. Then choose "Arlo".

Re: VMC3030 not recognizing the QR code from APP

LINISIS — Wed, 18 May 2022 20:29:37 GMT

Hey,

Thanks for your reply. Model name is correct and its using 4 - 123 Batteries .

As you mentioned in App - i have chosen other - then Arlo. But asking to connect base station.

Please help to resolve.

thanks

Re: VMC3030 not recognizing the QR code from APP

LINISIS — Wed, 18 May 2022 20:31:10 GMT

Please let me know which model base station or smarthub needed to connect VMC3030 ?

Re: VMC3030 not recognizing the QR code from APP

StephenB — Wed, 18 May 2022 20:42:13 GMT

@LINISIS wrote:

Please let me know which model base station or smarthub needed to connect VMC3030 ?

Compatibility info is here: https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

Your camera is called the Arlo Wire-Free Camera in this guide. As you can see, your camera is compatible with all Arlo base stations and SmartHubs.