topic Re: Support Contact Information in Arlo

Support Contact Information

CaptBMF — Fri, 13 May 2022 12:15:38 GMT

I've worked in IT and Customer Support for over 25+ years. Having to navigate through an 'autobot' system that doesn't have a pertinent thread of questions to reach a 'live' support technician is a complete waste of time.

Question(s):

1.) Why is there no support E-Mail address?

2.) Why is there no support telephone number?

Re: Support Contact Information

JamesC — Fri, 13 May 2022 18:43:03 GMT

CaptBMF,

To contact support, you need an active Arlo Secure subscription or trial plan. For more information on this, take a look here: https://kb.arlo.com/000062610/Arlo-Support-Options

Alternatively, you can ask questions here on the community, we would be happy to assist.

JamesC