topic Re: Browser Showing Offline but iPhone App Working in Arlo

Browser Showing Offline but iPhone App Working

slash128 — Fri, 06 May 2022 17:31:07 GMT

This is happening again, though the Arlo status page is not showing an outage. Viewing from a browser shows all cameras from 2 separate systems offline, however they are all working on my iPhone app.

Re: Browser Showing Offline but iPhone App Working

StephenB — Fri, 06 May 2022 17:38:32 GMT

@slash128 wrote:

This is happening again, though the Arlo status page is not showing an outage. Viewing from a browser shows all cameras from 2 separate systems offline, however they are all working on my iPhone app.

@JamesC , @ShayneS : FWIW, I just saw this myself with Edge -all cameras and both smarthubs are showing off line status. Clearing the cache and cookies doesn't fix it. Oddly enough, Chrome is working ok.

The symptoms are slightly different from last time - then the app wasn't logging out when I logged in from the PC. This time it is.

Re: Browser Showing Offline but iPhone App Working

slash128 — Fri, 06 May 2022 17:42:12 GMT

Neither Internet Edge nor Google Chrome are working for me. Like the last time when I log in from my phone it does not kick out the browser sessions.

VMB 4500 with 2 Arlo Pro 2 Cameras - cameras show on Android, but NOT on Web (web shows offline)

VTSharpShooter — Fri, 06 May 2022 19:03:50 GMT

When I view my cameras thru my Android, they are all working just fine.
When I look at the cameras thru my PC at my.arlo, they all show as offline.

I have rebooted my router and Arlo hub. No difference.

I have turned off firewall: no difference.

What's going on?

Your arlo device appers offline on Win10 -- but it is not!

SAub — Fri, 06 May 2022 19:12:19 GMT

On Win 10 using Edge/chromium all my devices show offline. It has been this way for over 1 day. Same error using Chrome. However, on my iPhone & Arlo app all cameras show correctly so the cameras and base station are not offline. I've cleared Edge's caches & cookies and rebooted Win10, still get same error for all cameras. I've successfully logged in to myArlo using Edge as all my recordings show and play in Library. Mode, however, shows that the base station is offline, yet iPhone shows the base station is online when viewing Mode.

I haven't made any config changes to Edge/Chromium in the past few days and I haven't used Chrome in over 1 month so I haven't made any changes on it. Any help is appreciated.

Re: Browser Showing Offline but iPhone App Working

slash128 — Fri, 06 May 2022 20:10:39 GMT

Seems to be back, for now...

Re: Browser Showing Offline but iPhone App Working

ShayneS — Fri, 06 May 2022 21:04:45 GMT

Thanks for letting me know, the team is looking in to this at the moment, I will provide another update soon.

Re: Browser Showing Offline but iPhone App Working

ShayneS — Fri, 06 May 2022 21:59:36 GMT

Some changes have been made, Are you still experiencing this issue at the moment?

Re: Browser Showing Offline but iPhone App Working

slash128 — Fri, 06 May 2022 22:04:30 GMT

It came back a little bit ago for me. Still working at the moment. Thank you.

Re: Your arlo device appers offline on Win10 -- but it is not!

SAub — Sat, 07 May 2022 01:37:05 GMT

About an hour after I posted the error, Edge/Chromium & Chrome began working to show all cameras and base station, and it is still working now. Thanks to whoever fixed it on Arlo's end.

Re: Browser Showing Offline but iPhone App Working

ShayneS — Sat, 07 May 2022 05:50:38 GMT

Thanks for all the updates. This issue is now resolved.