topic Re: Locked out of account, Push not working, New Phone in Arlo

Locked out of account, Push not working, New Phone

JessicaLynn07 — Thu, 05 May 2022 17:45:05 GMT

I have been locked out of my account for months. I got a new phone and the push notifications are not going to my phone even though it's the same number. I know my username and password but Arlo will not let me log in without that push notification.

I can't get a hold of anyone at the company, yet I keep paying the monthly subscription fee.

The email address I used for this account I also no longer have access to.

Any ideas of what I can do?

Re: Locked out of account, Push not working, New Phone

StephenB — Fri, 06 May 2022 12:35:49 GMT

@JessicaLynn07 wrote:

I have been locked out of my account for months. I got a new phone and the push notifications are not going to my phone even though it's the same number. I know my username and password but Arlo will not let me log in without that push notification.

I can't get a hold of anyone at the company, yet I keep paying the monthly subscription fee.

The email address I used for this account I also no longer have access to.

Any ideas of what I can do?

@JamesC / @ShayneS : Is this something you can help with (creating a support ticket on @JessicaLynn07's behalf)?

Re: Locked out of account, Push not working, New Phone

ShayneS — Fri, 06 May 2022 16:28:45 GMT

Hey @JessicaLynn07

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43019980