topic Re: Be warned. Arlo provides no support for their products in Arlo

How to contact support?

Pdxcollins — Mon, 19 Sep 2022 20:22:33 GMT

Arlo provides no support for their products. Don’t buy.

Re: Be warned. Arlo provides no support for their products

JamesC — Mon, 25 Apr 2022 16:17:41 GMT

Pdxcollins,

With a subscription to Arlo Secure, you can access support directly from the Arlo Mobile app. For more information, take a look here; https://kb.arlo.com/000062610/Arlo-Support-Options

Alternatively, you can ask any questions you may have here on the Arlo community. We would be glad to assist.

JamesC

Re: Be warned. Arlo provides no support for their products

Pdxcollins — Sat, 30 Apr 2022 15:20:49 GMT

Not helpful

Re: Be warned. Arlo provides no support for their products

Dannybear — Sun, 01 May 2022 02:20:53 GMT

The arlo warranty repair or replacement business model is to buy a subscription to obtain a RMA from arlo support so it can be processed.

Read below

https://www.arlo.com/en-au/terms-and-conditions.html

Re: Be warned. Arlo provides no support for their products

StephenB — Sun, 01 May 2022 11:43:31 GMT

@Dannybear wrote:
The arlo warranty repair or replacement business model is to buy a subscription to obtain a RMA from arlo support so it can be processed.

Read below

https://www.arlo.com/en-au/terms-and-conditions.html

Warranty RMAs don't require a subscription (and I am not seeing anything in your link that says they do). There is an access issue right now (since it is near-impossible to ask for an RMA w/o a subscription). I think Arlo knows they have to fix that.

Re: Be warned. Arlo provides no support for their products

Pdxcollins — Tue, 03 May 2022 20:13:31 GMT

Can’t get camera to recognize QR code. Have no idea how to select anything but 5-g. My service provider for internet is just as useless as Arlo support. This I have a useless doorbell camera

Re: Be warned. Arlo provides no support for their products

JamesC — Tue, 03 May 2022 23:45:24 GMT

Pdxcollins,

Are you failing at the QR code or do you get beyond that screen to the searching for camera screen and then fail?

If you're unable to scan the QR code, you may need to try the troubleshooting here: https://kb.arlo.com/000062338/My-Arlo-camera-will-not-scan-the-QR-code-during-setup

JamesC