TWO STEP VERIFICATION WORKED YESTERDAY...BUT NOT TODAY!

Plzhelp — Sat, 30 Apr 2022 13:56:33 GMT

THIS MORNING, I TRIED TO LOG INTO MY #1 ARLO ACCOUNT. WHEN I REACHED THE VERIFICATION CODE (IN THE TWO-STEP VERIFICATION PROCESS), ALTHOUGH THE LAST FOUR DIGITS OF THE PHONE NUMBER ARE CORRECT, THE CODE IS NOT COMING THROUGH ON THE PHONE . THE CODE CAME THROUGH ON THAT SAME PHONE NUMBER LAST NIGHT . I WAS ABLE TO ACCESS MY ARLO #1 ACCOUNT LAST NIGHT...BUT NOT TODAY!

IT IS NOT THE PHONE/SMS, BECAUSE BOTH LAST NIGHT AND TODAY I HAVE BEEN ABLE TO LOG INTO MY #2 ARLO ACCOUNT ( FOR A SECOND LOCATION) , WITH THE SAME PHONE NUMBER AND IT WORKS FINE...THE VERIFICATION CODE COMES RIGHT THROUGH!

I HAVE CLEANED OUT THE CACHE & BROWSING HISTORY, LOGGED OUT, RESTARTED THE COMPUTER AND THE PHONE AND CHECKED MY #1 ARLO ACCOUNT TO BE SURE THE PHONE NUMBER IS CORRECT. I HAVE ALSO CHECKED BOTH SPAM AND TRASH IN ALL OF MY EMAIL ACCOUNTS...STILL NO VERIFICATION CODE!

I CAN NOT USE THE " CHOOSE ALTERNATE METHOD" ON THE TWO-STEP VERIFICATION IN MY ARLO #1 ACCOUNT BECAUSE IT SHOWS ME AN OLD EMAIL ADDRESS / OLD PHONE NUMBER THAT I NO LONGER HAVE ACCESS TO .

1. I DO NOT KNOW HOW TO UPDATE TO MY CURRENT EMAIL/PHONE NUMBER FOR THE ALTERNATE METHOD FOR TWO-STEP VERIFICATION.

AS IF THIS IS NOT FRUSTRATING ENOUGH...I HAVE TRIED SO MANY TIMES TO GET TO MY VIDEOS IN ARLO #1 THAT I AM RECEIVING A BANNER MESSAGE THAT MOMENTARILY FLASHES ACROSS THE TOP OF THE LOGIN PAGE:

2. " UNUSED SECOND FACTOR AUTHS LIMIT REACHED" !!!

HOW DO WE FIX THIS...SO I CAN ACCESS MY ARLO #1 ACCOUNT... LIKE I DID LAST NIGHT?

THANKS,

Plzhelp

Re: TWO STEP VERIFICATION WORKED YESTERDAY...BUT NOT TODAY!

ShayneS — Mon, 02 May 2022 20:33:46 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

topic TWO STEP VERIFICATION WORKED YESTERDAY...BUT NOT TODAY! in Arlo

TWO STEP VERIFICATION WORKED YESTERDAY...BUT NOT TODAY!

Re: TWO STEP VERIFICATION WORKED YESTERDAY...BUT NOT TODAY!