topic Re: Cannot log into app or website in Arlo

Cannot log into app or website

marycmartin — Wed, 13 Apr 2022 17:14:43 GMT

I cannot login nor request a password reset in either the app or on the my.arlo.com website. In the app, I get an error that says, “Oops! An error has occurred.” On the website, I get an error that says “ Http failure response for <URL>: 0 Unknown Error”.</URL>

Re: Cannot log into app or website

JamesC — Thu, 14 Apr 2022 16:52:33 GMT

marycmartin,

Where are you located? Are you still seeing this issue?

JamesC

Re: Cannot log into app or website

marycmartin — Thu, 14 Apr 2022 17:01:58 GMT

Hi JamesC,

I’m in the US in Georgia. I’m still having this issue.

Thanks,
marycmartin

Re: Cannot log into app or website

JamesC — Thu, 14 Apr 2022 17:27:14 GMT

marycmartin,

Are you connected to WiFi on both your mobile device and PC? If so, try turning WiFi off on your mobile device and attempt to login using the data connection. Do you still experience the same error?

JamesC

Re: Cannot log into app or website

marycmartin — Thu, 14 Apr 2022 18:34:16 GMT

Yes, I still experience the same error when using a data connection.

marycmartin

Re: Cannot log into app or website

JamesC — Thu, 14 Apr 2022 18:52:53 GMT

marycmartin,

Try uninstalling and reinstalling the mobile app. If you still experience the same issue, try logging in using a different device.

JamesC

Re: Cannot log into app or website

marycmartin — Fri, 15 Apr 2022 17:20:48 GMT

I tried uninstalling and reinstalling the app, but no change. I just got back from travel and logged in on my computer once I got home, and I was able to log into the app on my phone after logging in on my computer.

Re: Cannot log into app or website

marycmartin — Mon, 18 Apr 2022 16:50:45 GMT

Hi,

I was logged out of the app on my phone, and now I’m having the same issue again. Logging in on a computer doesn’t make a difference. When I initially tried to log into the app, I got an error that said “Error: JSON Serialization” (or something to that effect, the banner disappeared pretty quickly).

marycmartin

Re: Cannot log into app or website

JamesC — Mon, 18 Apr 2022 19:54:10 GMT

marycmartin,

Are you using any VPN services?

JamesC

Re: Cannot log into app or website

marycmartin — Mon, 18 Apr 2022 20:46:21 GMT

I am not using a VPN on my phone. I happened to be using a VPN on my computer when I tested it today, but I disconnected from the VPN and logged in again and it still didn’t make a difference when I tried to log in on my phone.