topic Re: Arlo App not recognizing my email in Arlo

Arlo App not recognizing my email

Shane245 — Thu, 31 Mar 2022 18:33:38 GMT

Arlo App not recognizing my email but able to log in on Desktop

I have uninstalled and re installed app, same issue

Re: Arlo App not recognizing my email

ShayneS — Mon, 04 Apr 2022 17:58:23 GMT

Hi,

Are you still experiencing this issue? Which version of the Arlo app are you using?

Re: Arlo App not recognizing my email

Shane245 — Mon, 04 Apr 2022 18:32:18 GMT

version 3.6.1_28445

Re: Arlo App not recognizing my email

ShayneS — Mon, 04 Apr 2022 20:52:25 GMT

Can you take a screenshot of the error and PM or attach it here?

Re: Arlo App not recognizing my email

Shane245 — Mon, 04 Apr 2022 21:04:01 GMT

see attached screenshot

Re: Arlo App not recognizing my email

ShayneS — Mon, 04 Apr 2022 23:20:27 GMT

Thanks, I will look in to this and provide an update as soon as possible.

Re: Arlo App not recognizing my email

jguerdat — Tue, 05 Apr 2022 13:34:05 GMT

Are you typing in the info or is it automatically populated/copy and paste? If the latter, try typing it - maybe there's a leading or trailing space causing the issue.

Re: Arlo App not recognizing my email

Shane245 — Tue, 05 Apr 2022 14:44:04 GMT

typing

Re: Arlo App not recognizing my email

ShayneS — Tue, 05 Apr 2022 16:45:11 GMT

Can you check if you have a space hiding before or after the email once inputed?

Re: Arlo App not recognizing my email

Shane245 — Tue, 05 Apr 2022 16:47:35 GMT

No space

Re: Arlo App not recognizing my email

ShayneS — Wed, 06 Apr 2022 21:41:11 GMT

HI, can you try and login again, This issue should be resolved. If you still experience the login issue, please remove and reinstall the Arlo app.