topic Re: Login issue in Arlo

Login issue Arlo Q

Pineapple2022 — Fri, 25 Mar 2022 17:49:44 GMT

I’m unable to login to the web portal, despite I’ve already tried to clear the cookies and cache of my browser.

Also, I’m still receiving notifications from the app but the library is empty.

Re: Login issue

Dannybear — Fri, 25 Mar 2022 06:22:31 GMT

When you login to the arlo web portal on a pc web browser connected to your local network you will need to to trust the web browser device using the 2FA request feature to access your account.

If the cloud library is empty when using a trusted mobile device that receives the push notifications of detected motion then it is likely that the arlo cloud server has not connected to the camera due to a problem with the arlo backend servers.
You can pay arlo to fix their problems by buying a subscription plan which entitles you to let them know they have an issue.

Re: Login issue

StephenB — Fri, 25 Mar 2022 11:09:31 GMT

@Pineapple2022 wrote:

Also, I’m still receiving notifications from the app but the library is empty.

This is with the Arlo Q camera?

Are you able to live-stream the cameras from the app?

@Pineapple2022 wrote:
I’m unable to login to the web portal

What error are you getting?

Also, what browser are you using?

Re: Login issue

Pineapple2022 — Fri, 25 Mar 2022 12:16:58 GMT

Yes it’s the arlo q camera. Live streaming is unavailable, too.

I’m using chrome for iPhone, and here is the error message : Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error.

I’ve just tried to login on a pc (chrome) and succeed, however the live streaming and empty library problem still occurs.

Re: Login issue

Pineapple2022 — Fri, 25 Mar 2022 12:22:37 GMT

I was trying to login on my iPhone before, it didn’t work, and now it’s working on my pc, but I found it’s unable to get to the next step after choosing the subscription plan.

Re: Login issue

StephenB — Fri, 25 Mar 2022 12:22:43 GMT

Have you tried restarting the camera?

@Pineapple2022 wrote:

I’m using chrome for iPhone, and here is the error message : Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error.

Do you also have the app installed?

Re: Login issue

Pineapple2022 — Fri, 25 Mar 2022 17:04:55 GMT

Yes, I’ve tried to restart it in the app, the browser and physically unplug the power cord and put it on again.

Yes I’ve installed the app.

Re: Login issue

EDUS — Fri, 25 Mar 2022 18:25:53 GMT

Same error Http failure response for https://ocapi-app.arlo.com/api/auth: 0

Cannot log in My Arlo from any browser.

On iOS App , there is no records for today and all las 7 days records disapear.

Re: Login issue

ShayneS — Fri, 25 Mar 2022 20:39:11 GMT

Are you receiving the ocapi error on both phone and PC browsers?

Re: Login issue

Pineapple2022 — Sun, 27 Mar 2022 04:36:27 GMT

Only on phone browser.

Re: Login issue

EDUS — Mon, 28 Mar 2022 22:54:13 GMT

Already solved , the library is now live again and all the old records are there.

Surely was a bug on Arlo side.

Re: Login issue

Pineapple2022 — Tue, 29 Mar 2022 14:51:22 GMT

It’s working now!
Thanks for everyone’s replies, wish you all a nice day.