https://community.arlo.com/t5/Arlo/Installing-base/m-p/1857143#M82093 <P>I was gifted an Arlo wireless camera package.&nbsp; The Base Station is VMB3000.&nbsp; I follow the on screen direction from my phone to connect the Base.&nbsp; The power LED and internet LED are both solid.&nbsp; The instruction say the base is detected and I push the button to connect.&nbsp; It then says it is unable to find any firmware updates at this time.&nbsp; I click "Finish" and it goes back to the home screen that says "Add New Device."&nbsp; I go on my computer and do the same thing from my desktop and it says "We are unable to claim this device."&nbsp; I have done the factory reset several times.&nbsp; Unplugged the ethernet and power cables several times and still the same thing.&nbsp; &nbsp;&nbsp;</P> Tue, 22 Mar 2022 19:45:04 GMT jamesdm2 2022-03-22T19:45:04Z https://community.arlo.com/t5/Arlo/Installing-base/m-p/1857143#M82093 <P>I was gifted an Arlo wireless camera package.&nbsp; The Base Station is VMB3000.&nbsp; I follow the on screen direction from my phone to connect the Base.&nbsp; The power LED and internet LED are both solid.&nbsp; The instruction say the base is detected and I push the button to connect.&nbsp; It then says it is unable to find any firmware updates at this time.&nbsp; I click "Finish" and it goes back to the home screen that says "Add New Device."&nbsp; I go on my computer and do the same thing from my desktop and it says "We are unable to claim this device."&nbsp; I have done the factory reset several times.&nbsp; Unplugged the ethernet and power cables several times and still the same thing.&nbsp; &nbsp;&nbsp;</P> Tue, 22 Mar 2022 19:45:04 GMT https://community.arlo.com/t5/Arlo/Installing-base/m-p/1857143#M82093 jamesdm2 2022-03-22T19:45:04Z https://community.arlo.com/t5/Arlo/Installing-base/m-p/1857146#M82094 <P>You might follow up with the gifter, and make sure they removed it from their account.</P> <P>&nbsp;</P> <P>Did you try resetting the base (using a paper clip)?</P> Tue, 22 Mar 2022 20:03:18 GMT https://community.arlo.com/t5/Arlo/Installing-base/m-p/1857146#M82094 StephenB 2022-03-22T20:03:18Z