https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856400#M82029 <P>pcotoole26,</P> <P>&nbsp;</P> <P>For support contact options, log in to your Arlo account and navigate to Settings &gt; Support.</P> <P>&nbsp;</P> <P>You can also learn more about privacy settings within the Arlo mobile app&nbsp; under Settings &gt; Privacy Center</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 16 Mar 2022 21:39:16 GMT JamesC 2022-03-16T21:39:16Z https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856371#M82025 <P>My security cameras were recently hacked and some (not all) recorded videos have been deleted. And my settings have been changed.&nbsp;</P> <P>&nbsp;</P> <P>Who can I contact at Arlo that can fix this, look into logs, or ensure it doesn't happen again?&nbsp;&nbsp;</P> Wed, 16 Mar 2022 19:19:15 GMT https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856371#M82025 pcotoole26 2022-03-16T19:19:15Z https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856377#M82026 <P>pcotoole26,</P><P>&nbsp;</P><P>If you have reason to believe someone has accessed your account without your permission, we recommend changing your password and/or email address associated with the account.</P><P>&nbsp;</P><P>For more information, take a look here:&nbsp;<A href="https://kb.arlo.com/4377/How-do-I-change-my-Arlo-password" target="_blank">https://kb.arlo.com/4377/How-do-I-change-my-Arlo-password</A></P><P>&nbsp;</P><P>JamesC</P> Wed, 16 Mar 2022 19:21:23 GMT https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856377#M82026 JamesC 2022-03-16T19:21:23Z https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856380#M82027 <P>Yes, I have already done all of that.&nbsp; Who can I email or contact at Arlo?&nbsp;&nbsp;</P> Wed, 16 Mar 2022 19:42:26 GMT https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856380#M82027 pcotoole26 2022-03-16T19:42:26Z https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856400#M82029 <P>pcotoole26,</P> <P>&nbsp;</P> <P>For support contact options, log in to your Arlo account and navigate to Settings &gt; Support.</P> <P>&nbsp;</P> <P>You can also learn more about privacy settings within the Arlo mobile app&nbsp; under Settings &gt; Privacy Center</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 16 Mar 2022 21:39:16 GMT https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856400#M82029 JamesC 2022-03-16T21:39:16Z https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856401#M82030 <P>Is there really no email support or any way somebody can talk to me about such a sensitive issue as your cameras being hacked?&nbsp; That's a pretty big deal and potentially sets Arlo up for a lawsuit over privacy and data protection.&nbsp;&nbsp;</P> Wed, 16 Mar 2022 21:43:56 GMT https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856401#M82030 pcotoole26 2022-03-16T21:43:56Z https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856403#M82031 <P>pcotoole26,</P> <P>&nbsp;</P> <P>I've opened and escalated a ticket on this concern. An agent will contact you with more information as soon as possible.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 16 Mar 2022 21:49:58 GMT https://community.arlo.com/t5/Arlo/My-Security-Cameras-recorded-videos-have-been-deleted-And-my/m-p/1856403#M82031 JamesC 2022-03-16T21:49:58Z