topic Invoices - not getting ANY help from Support in Arlo

Invoices - not getting ANY help from Support

phsc — Sat, 12 Mar 2022 08:13:42 GMT

Hey All

we have be trying, Summer 2020 to get Arlo to send us invoices for the monthly service/subscription.

We have written Support, Jessica (Moderator on this board) directly, called maybe 25 times and all in vain.

We are send on a wild goos chase every time, being promised over and over that Arlo would send them...

it is beyond my imagination why this is so hard for them.... I mean come on! an invoice!

has any of you had any luck getting an invoice and if so; how did you manage to do that?

thanks!

Brgds

Phil

Re: Invoices - not getting ANY help from Support

Dannybear — Sun, 13 Mar 2022 02:30:00 GMT

JessicaP has been retired last I looked.
Try @JamesC or @ShayneS.

Re: Invoices - not getting ANY help from Support

phsc — Mon, 14 Mar 2022 10:51:11 GMT

Thank you!
will give it another (desperate) shot:)

Re: Invoices - not getting ANY help from Support

phsc — Sun, 20 Mar 2022 10:06:49 GMT

Absolutely incredible!!
they still in cycle me from one support country to another , claiming that GDPR stops them from helping me get the invoices :):)