topic InactiveApp says Device is inactive A paid subscription is required to activate the device.. in Arlo

InactiveApp says Device is inactive A paid subscription is required to activate the device..

JohnnyT_Arlo — Thu, 10 Mar 2022 17:19:06 GMT

Just realise my Arlo is not working after all these years. Hard reset on base station and readd the camera and getting "Device is inactive A paid subscription is required to activate the device." No camera shows under my account. Anyone know how to get this working again? I try the support chat option, but no live chat as my account is free and no subscription.

Re: InactiveApp says Device is inactive A paid subscription is required to activate the device..

JamesC — Thu, 10 Mar 2022 17:41:50 GMT

We're currently investigating reports of this issue. You can follow this status page here for additional updates: https://status.arlo.com/

JamesC

Re: InactiveApp says Device is inactive A paid subscription is required to activate the device..

JohnnyT_Arlo — Thu, 10 Mar 2022 17:57:33 GMT

You can close the thread. I found out that the cams was using on my other account. It’s fixed now. Thanks