topic Re: Log in issues in Arlo

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Lanns — Fri, 04 Mar 2022 20:09:13 GMT

Hi,
I cannot log into my account from any browser on my iPhone.
Trying to sort out subscription and can’t get in.
Any help would be greatly appreciated
Thanks

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Dannybear — Sat, 05 Mar 2022 02:22:17 GMT

Have you tried installing the arlo app onto the phone or is you meant that the app is giving the error.
Have you tried using a pc web browser connected to your network to access the arlo web portal page?

Log in issues

Amytrexler — Tue, 08 Mar 2022 23:59:36 GMT

I'm trying to log in to purchase a secure camera plan and I keep getting this error message:

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

It's been happening for 3 days now. Any help?

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

kimmmie123 — Tue, 08 Mar 2022 17:38:20 GMT

Im having the same problem, on Mac iOS desktop using safari.

Re: Log in issues

JamesC — Tue, 08 Mar 2022 23:14:26 GMT

The development team is investigating reports of this issue.

Do you get the same error message if you use both the mobile app and the web client at https://my.arlo.com/#/login ?

JamesC

Re: Log in issues

kimmmie123 — Wed, 09 Mar 2022 08:39:12 GMT

For me its only a problem on Safari on desktop. It works fine on my iphone and when using Chrome on my desktop.

Re: Log in issues

kimmmie123 — Wed, 09 Mar 2022 09:33:44 GMT

It works on the link you provided.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Aromagal — Thu, 10 Mar 2022 05:37:54 GMT

Having the same issue on my app or on the browser. Cannot log in anywhere.

Re: Log in issues

kimmmie123 — Thu, 10 Mar 2022 08:18:26 GMT

FYI the url for myarlo login that does not work is https://my.arlo.com/account/v4/#/login

which is different from the one that you provided in this thread.

Re: Log in issues

Lanns — Thu, 10 Mar 2022 21:32:27 GMT

This does not work for me to login.
I had to access it from chrome on a laptop to get my cameras working again

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Aromagal — Fri, 11 Mar 2022 03:54:43 GMT

When do we expect this to be fixed? I still cannot access from my desktop or my app on my phone.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Aromagal — Fri, 11 Mar 2022 12:18:27 GMT

And since I cannot log on, I cannot upgrade to get support. Please assist

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

kimmmie123 — Fri, 11 Mar 2022 12:24:46 GMT

Did you try this link?

https://my.arlo.com/#/login

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Aromagal — Fri, 11 Mar 2022 14:50:20 GMT

Multiple, multiple times. After I enter my credentials it just forwards to https://my.arlo.com/account/v4/#/login and then I get the error.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Aromagal — Fri, 11 Mar 2022 15:08:05 GMT

Same result from https://my.arlo.com/?_ga=2.196324972.1367488414.1646821239-1682782297.1641667934#/login which I got to going to the arlo site first, logging in to my account and then trying to access my dashboard. Same error

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Aromagal — Sat, 12 Mar 2022 14:06:38 GMT

Hi there

I have case number 42955576

But I cannot post to the link as that too causes an error - jpg attached
I already tried all the suggestions in your link. Nothing helped.
1. I used my pixel 3a phone, Android 12. I deleted and reinstalled app. So the latest app. I also tried my iPhone 6 with latest update. The app is also up to date and worked the last time I used it for this in Dec 2021 when I got the pixel. I also tired my Samsung galaxy tab A tablet. I have the app installed on this as well that worked in the past, but not now.
2..latest version of app
3. I tired Chrome and Firefox on my desktop and Chrome on my son's computer as well - his computer had never logged into your site
4 3 days ago.... Same date as other people on the forum. It was fixed for a couple of hours and then was not working again.
5 app says 'error occurred' as my screen shot shows and the web browser shows that link I previously provided. I didn't change my password, and in fact I tried resetting that to try and solve the issue, but that causes an error too. I usually log on with fingerprint anyway. Computer browser error is the same a cross 2 computers and all 3 browsers. Phone and tablet browsers are the same as the computer browser error, even in incognito mode. It doesn't matter if I am on my wifi or on my cell network.
From previous posts on the forum this is a setting issue on arlo side, not mine. I have tried everything your link and the forums have suggested to try and have not solved the issue.

Any eta of the issues being fixed... Both of them?

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Aromagal — Sat, 12 Mar 2022 18:55:54 GMT

I had my son download the app on his phone (it's never had the app on it). No luck. I made a new account with a different email address and it too cannot log in. So frustrating.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Aromagal — Sat, 12 Mar 2022 18:59:13 GMT

When I try to add to my case following the link provided to me I get another (different) error that says "

Page Unavailable

Sorry, but the requested page is unavailable due to a server issue. Our engineers are working on it, please check back later."

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Aromagal — Sun, 13 Mar 2022 16:36:06 GMT

It's currently fixed (with no action from me). Hopefully it's for good. 😁

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Aromagal — Sun, 13 Mar 2022 19:12:30 GMT

Well, I can use the app at least. Browser on computer is still not working.