Two Step Authentication loop on mobile device

Frustarlo — Fri, 04 Mar 2022 15:08:23 GMT

I haven't logged into the app in awhile, which was set for Face ID. Now it asks for a two step authentication. When the

code is sent, and I attempt to retrieve it from the text, the app attempts to "log in", fails and sends another code. Both the Arlo app and the text window are open and it creates an endless loop of login attempt, code sent, login fail, code sent, log in fail, code sent... How do I disable this or at least get the app to work? I have changed my password online, but I am still unable to log in on the mobile device.

Re: Two Step Authentication loop on mobile device

JamesC — Mon, 07 Mar 2022 22:42:23 GMT

Are you using the latest version of the Arlo mobile app? Consider uninstalling and download the latest version from the app store and try again. Do you still experience the same behavior?

JamesC

topic Re: Two Step Authentication loop on mobile device in Arlo

Two Step Authentication loop on mobile device

Re: Two Step Authentication loop on mobile device