topic Re: I want to buy accessories that go with my Arlo. in Arlo

I want to buy accessories that go with my Arlo.

lbell — Fri, 25 Feb 2022 00:59:33 GMT

I have contacted Arlo chat for several days and many many hours now. I'm simply trying to get info and their chat says I don't qualify for help. Who does that? Who sells their customer goods & services then says NO, you don't qualify for any help!?! I'm disgusted. I've spent an ungodly amount of time, I'm embarrassed. Ready to buy something completely different where they DO offer service at all times of the day. And all I want is to buy accessories that go with my Arlo.

Re: I want to buy accessories that go with my Arlo.

JamesC — Fri, 25 Feb 2022 01:00:59 GMT

You can find information about Arlo accessories at arlo.com here: https://www.arlo.com/en-us/accessories

If you have further questions, you're welcome to ask here on the community.

JamesC

Re: I want to buy accessories that go with my Arlo.

lbell — Fri, 25 Feb 2022 01:05:19 GMT

Thank you. I do not have the unit with me, and will not have it with me any time soon. Based on the serial number I cannot tell what unit I have or what it's called. I'm trying to change out my email too and it won't let me. It says I already have one registered. I'm just all around very frustrated with what should be very simple when trying to contact your customer service. Why is your chat impossible to reach a live person? And why does it say I don't have privilege's to contact them? Not a good feeling. Thank you for your quick response. I shouldn't take me hours to go around back of the house to find someone to respond to me though.

Re: I want to buy accessories that go with my Arlo.

JamesC — Fri, 25 Feb 2022 19:26:07 GMT

lbell,

To change your email, see here for instructions: https://kb.arlo.com/4118/How-can-I-change-my-Arlo-email-address

Contacting Arlo Support requires an Arlo Secure subscription, you can find more information about this here: https://kb.arlo.com/000062610/Arlo-Support-Options

JamesC