topic Re: two-step authentication verify page does not send an email with code in Arlo

two-step authentication verify page does not send an email with code

jmercer66 — Fri, 25 Feb 2022 06:02:27 GMT

The two-step authentication verify page does not send an email with code. I do not receive an email. Checked spam filter no email. I was able to change my password so my email is working correctly. I do not have a smart phone so I cannot verify that way.

Re: two-step authentication verify page does not send an email with code

StephenB — Fri, 25 Feb 2022 13:14:26 GMT

@jmercer66 wrote:

The two-step authentication verify page does not send an email with code. I do not receive an email. Checked spam filter no email. I was able to change my password so my email is working correctly. I do not have a smart phone so I cannot verify that way.

Who is providing your email service? (gmail, outlook, aol, ... )

Re: two-step authentication verify page does not send an email with code

jmercer66 — Fri, 25 Feb 2022 17:16:58 GMT

Thank you for your reply. Comcast is email provider. Trying to get code for PC.

Re: two-step authentication verify page does not send an email with code

jmercer66 — Fri, 25 Feb 2022 17:19:14 GMT

I forgot to add I use Outlook at access Comcast email.

Re: two-step authentication verify page does not send an email with code

StephenB — Fri, 25 Feb 2022 17:50:59 GMT

@jmercer66 wrote:

I forgot to add I use Outlook at access Comcast email.

I have confirmed that verification messages are getting through with gmail. The Arlo email is identified as coming from "do_not_reply@arlo.com via amazonses.com" If comcast lets you whitelist emails, you could try whitelisting both arlo.com and amazonses.com.

Re: two-step authentication verify page does not send an email with code

jmercer66 — Fri, 25 Feb 2022 18:25:14 GMT

Added email addresses to Outlook whitelist. I also screen my emails with MailWasher and add email addresses to that whitelist. No change, no email or code.

Re: two-step authentication verify page does not send an email with code

StephenB — Fri, 25 Feb 2022 18:53:57 GMT

@jmercer66 wrote:

Added email addresses to Outlook whitelist. I also screen my emails with MailWasher and add email addresses to that whitelist. No change, no email or code.

You might need to contact comcast, and see if they are blocking amazonses.com.

Re: two-step authentication verify page does not send an email with code

jmercer66 — Sat, 26 Feb 2022 00:35:51 GMT

I think the chase is afoot... Let me plow through some of this. -- https://duckduckgo.com/?q=is+comcast+blocking+amazonses.com+emails%3F&t=ffcm&ia=web

Re: two-step authentication verify page does not send an email with code

jmercer66 — Sat, 26 Feb 2022 00:53:35 GMT

Nice hit, found it. I also found a bunch of good stuff comcast was blocking. -- https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience