topic Re: Direct Storage Access Stopped Working in Arlo

Direct Storage Access Stopped Working

CooperBlack — Wed, 23 Feb 2022 22:58:17 GMT

Direct storage access was working perfectly. I could view my locally-stored videos perfectly. Then it suddenly stopped working and I get the error "Videos stored on Base Station are not available. Please check your connection settings". I have triple-checked to make sure my iPhone is on the same local network as my base station.

When I remove and view the contents of my SD card on my desktop computer, the video recordings are all visible, but when I put the SD card back into the Base Station, I get this error.

I have reformatted the SD card, rebooted, re-installed the entire system (base station, wired doorbell, and 4 Ultra2 cameras) and it still gives the same error.

My iPhone iOS did recently update to version 15.3.1; maybe this caused the problem? Nothing else in my system has changed.

Re: Direct Storage Access Stopped Working

StephenB — Thu, 24 Feb 2022 12:06:00 GMT

@CooperBlack wrote:

My iPhone iOS did recently update to version 15.3.1; maybe this caused the problem? Nothing else in my system has changed.

It is still working on my iPhone 12 mini (also running 15.3.1).

Did you try restarting the phone?

Re: Direct Storage Access Stopped Working

CooperBlack — Thu, 24 Feb 2022 15:39:36 GMT

I'll double-check and make sure I've done this; I think I have.

Yesterday I completely uninstalled all Arlo devices and re-installed as if I had just purchased the system. After 18 hours it's still working but I haven't actually gone into the Arlo app to make any adjustments to the settings; I'll do so after another day or 2 of (hopefully) working correctly. I'm very skittish.

Thank you for your suggestion.

Re: Direct Storage Access Stopped Working

CooperBlack — Thu, 24 Feb 2022 19:05:12 GMT

Actually, the direct storage did NOT work after a complete re-install. Nor does it work after rebooting my phone and the Base Station. I get the same error message.

Re: Direct Storage Access Stopped Working

ShayneS — Fri, 25 Feb 2022 19:34:09 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Direct Storage Access Stopped Working

CooperBlack — Fri, 25 Feb 2022 23:36:47 GMT

Problem solved!

When I most recently installed the Arlo app, when asked if I wanted to allow the app to access my Local Network, I answered "no". This, of course, made it so I was unable to see the Direct Storage video recordings on my SD card because the Base Station (and hence SD card) are connected to my local network.

The problem was solved by going to my phone settings, then Arlo, then toggling ON the "Local Network" switch.

Re: Direct Storage Access Stopped Working

ShayneS — Sat, 26 Feb 2022 04:09:21 GMT

That's great to hear. Thanks for the update.