CVR issues app and browser

Navyeye — Thu, 24 Feb 2022 12:42:22 GMT

Hello, I have 2 x Arlo ultra cameras on the front of my house.

I pay for CVR subscription x 2. I have so many problems, it works fine for months then just stops!

In the app (Iphone) I can not see CVR library or any recordings only live view
On the web (chrome) I can see CVR history in devices, but my library is empty (I have changed browser, logged in/out & cleared cache etc)
On the web, my recordings have no notifications showing audio/notifications, just a grey bar.

Customer support is useless and tips before I lose my mind? 😞

Re: CVR issues app and browser

jguerdat — Thu, 24 Feb 2022 14:16:36 GMT

It sounds like you don't have a subscription for anything other than CVR. Any camera newer than the Pro 2 requires a subscription - Arlo Secure or Arlo Secure Plus - for cloud motion recordings. Check Settings, Subscription to ensure you do or don't have one of these.

topic CVR issues app and browser in Arlo

CVR issues app and browser

Re: CVR issues app and browser