topic Re: grant access invites are not working. in Arlo

grant access invites are not working.

Raveit1976 — Tue, 08 Feb 2022 19:21:28 GMT

recieved an email from Arlo stating invites are working. When putting in the email and hit sent the grant acess screen goes blank does not shoe the invitee or noting. shows 0 for access. i turened in a claim but they said is working not for me.

Re: grant access invites are not working.

Dannybear — Wed, 09 Feb 2022 06:41:25 GMT

I believe that the invitee has to accept the invite and create their own account if not already to show that you have someone shared.

Re: grant access invites are not working.

Raveit1976 — Wed, 09 Feb 2022 12:07:12 GMT

Their is nothing there for the invitee to accept. Both have accounts. After the invititor adds invitee it diaspears and will not let anyone be added

Re: grant access invites are not working.

StephenB — Wed, 09 Feb 2022 12:14:42 GMT

@Raveit1976 wrote:
Their is nothing there for the invitee to accept.

Actually the "create account" control in the invite includes a token. That token is used to complete the invite.

So try using PC browser, and click on that control. You should be able to log in using the browser (instead of actually creating an account), and once done, the cameras should show up in the friend account.

Re: grant access invites are not working.

Raveit1976 — Wed, 16 Feb 2022 18:13:32 GMT

the grant access into the account was used. put the invitees name and address selected all cameras and bases hit invite. I now see it is pending on the invitors account. but the invitee has not recieved an email to use a token with. still nothing is showing for the invitee to get access to the cameras

Re: grant access invites are not working.

StephenB — Wed, 16 Feb 2022 22:09:14 GMT

@Raveit1976 wrote:

the grant access into the account was used. but the invitee has not recieved an email to use a token with.

As is usual, the invitee should check the spam filter in their email account.

You could also try doing sending a new invitation.

Re: grant access invites are not working.

Raveit1976 — Wed, 16 Feb 2022 22:44:49 GMT

Checked spam. Nothing of a invite.
Sent new invitation today. So far nothing I don’t have much hope of one coming as I have did everything they said to do

Re: grant access invites are not working.

StephenB — Thu, 17 Feb 2022 13:53:28 GMT

@Raveit1976 wrote:
Sent new invitation today. So far nothing I don’t have much hope of one coming as I have did everything they said to do

It is possible to change the account email address after setup. So you could try using a different email provider.

Are you using gmail (or a similar large-scale email service)? Or is this a corporate email address?

Re: grant access invites are not working.

Raveit1976 — Thu, 17 Feb 2022 15:36:26 GMT

Both are using outlook. The one has always been outlook. The invitee who needs access was cableone and changed to outlook. Cable one is no longer doing email.

Re: grant access invites are not working.

StephenB — Thu, 17 Feb 2022 15:57:20 GMT

@Raveit1976 wrote:
Both are using outlook.

Does the invitee have anything else (gmail for example)?

Re: grant access invites are not working.

Raveit1976 — Thu, 17 Feb 2022 18:57:48 GMT

No just outlook she does not want to get another account as she has other cameras under her account and want to add access to this one

Re: grant access invites are not working.

StephenB — Thu, 17 Feb 2022 20:40:54 GMT

Is she using the outlook client, or something else?

Re: grant access invites are not working.

Raveit1976 — Fri, 18 Feb 2022 00:34:12 GMT

Not using client.