topic Doorbell in Arlo

Doorbell

Limestone — Sun, 06 Feb 2022 16:46:45 GMT

I cancelled all subscriptions in November 2021, January, and again in February 2022

but I keep getting billed

Re: Doorbell

Dannybear — Mon, 07 Feb 2022 03:39:33 GMT

Did you give arlo your credit card details. If so then that’s why.
Contact a moderator on this forum to state your case or re subscribe to be able to contact support to have them cancel the subscription and back date a refund.

Re: Doorbell

ShayneS — Mon, 07 Feb 2022 21:55:13 GMT

Hi @Limestone

I wanted to check in on you to see if this issue was resolved?

Thanks

Re: Doorbell

Limestone — Tue, 01 Mar 2022 22:28:26 GMT

No this has not been resolved I co it use to get billed. I cancelled in No ember 2021. Please issue 3 mo this of credits and stop billing

Re: Doorbell

ShayneS — Thu, 03 Mar 2022 16:47:04 GMT

Hi @Limestone

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42946548