topic Re: problems with onboarding using arlo app in Arlo

problems with onboarding using arlo app

asdf12345 — Sun, 30 Jan 2022 19:22:22 GMT

I'm trying to set up the Arlo Pro 4 XL kit that I bought. Doing that requires using the Argo app, which won't let me finish logging in.

I can access my account just fine via the web site (as evidenced by the fact that I can post this). When I try to log in with my phone, it says I need to set up a trusted device. If I choose to "trust" my phone, it errors out and says that method already exists. If I choose to use SMS for verification, it errors out and says that method already exists. There's no way to get past this step to actually set up the cameras that I bought.

How do I get logged in? I'm using the Arlo app on Android.

Re: problems with onboarding using arlo app

ShayneS — Wed, 02 Feb 2022 21:48:51 GMT

Hi @asdf12345

Are you still experiencing this issue?

Re: problems with onboarding using arlo app

asdf12345 — Thu, 03 Feb 2022 00:57:53 GMT

I had to uninstall the app, then reinstall it, then log in using the information from my interrupted prior sign-up. Then it worked. Not the smoothest process.

Re: problems with onboarding using arlo app

ShayneS — Thu, 03 Feb 2022 17:46:38 GMT

Thanks for the update!