topic 2 step verification in Arlo

2 step verification

rfeiring — Mon, 31 Jan 2022 23:06:53 GMT

Why do I suddenly have to do the 2-step verification daily? Each day it tells me I'm good for 14 days but this is not true.

Re: 2 step verification

Dannybear — Tue, 01 Feb 2022 01:22:09 GMT

Are you using the arlo mobile app or the arlo web portal?
If using the web browser on a pc are you powering it down every day?

Re: 2 step verification

rfeiring — Tue, 01 Feb 2022 11:57:54 GMT

Using Google Chrome on Win10 PC & powering down every night. Have been doing this for years and never had a problem with Arlo 2-step verification until several weeks ago. Always had a 2 week break between having to enter the code.

Re: 2 step verification

jguerdat — Tue, 01 Feb 2022 14:01:02 GMT

I find restarting the browser for any reason causes this. Rather than shutting down the computer, leave Chrome running and just have it sleep or hibernate.

Re: 2 step verification

Dannybear — Wed, 02 Feb 2022 05:46:53 GMT

Since 2FA was introduced last year I have never been able to get more than a day grace on my web browser accessing arlo web portal.

So I don’t understand how you could get 2weeks grace at a time unless you had access to a working arlo server.

Re: 2 step verification

StephenB — Wed, 02 Feb 2022 11:51:18 GMT

@Dannybear wrote:
Since 2FA was introduced last year I have never been able to get more than a day grace on my web browser accessing arlo web portal.

My experience is better than that, but I don't think I've ever gotten the full 2 weeks.

Rebooting and maybe changing wifi networks on the PC seems to trigger the need to get trust again.

Re: 2 step verification

rfeiring — Wed, 02 Feb 2022 13:38:53 GMT

I was getting it with no special access. Not sure if it was exactly 14 days [never stopped to count] but it was close. After entering code, I get screen that asks if I want to trust this browser. If I answered in the positive, I would get the '14 days'. Last night, I unchecked "Clear cookies and site data when you close all windows" in Chrome and this morning I did not have to do the 2-step. This maybe the 'secret'.

Re: 2 step verification

rfeiring — Wed, 02 Feb 2022 13:42:03 GMT

I was shutting the PC down every night and still getting the supposed 14 day grace period so I don't think re-booting is the problem. Have not changed networks so I can't comment on that but I could see where that might be a problem.

Re: 2 step verification

StephenB — Wed, 02 Feb 2022 13:44:50 GMT

@rfeiring wrote:

Last night, I unchecked "Clear cookies and site data when you close all windows" in Chrome and this morning I did not have to do the 2-step. This maybe the 'secret'.

Yeah, I think clearing the cookies would almost certainly undo the trust.

Re: 2 step verification

dcfox1 — Wed, 02 Feb 2022 19:06:59 GMT

I get about 7-10 days and I shut down my laptop ever night, so that hasn't been an issue.