topic Re: VMB3010 and Arlo Pro Cameras - unable to update firmware and don't receive low battery notificat in Arlo

VMB3010 and Arlo Cameras - unable to update firmware and don't receive low battery notification

Mrtownley1 — Fri, 21 Jan 2022 15:32:08 GMT

I've looked through other posts and am confused. I have the VMB3010r2 base (Firmware 1.17.0.0_1180_6ba79e5) and the Arlo Pro cameras (Hardware H11 and Firmware 1.5.295). When I try to update the firmware for either, the device settings shows the existing firmware, hardware, and serial number but there's no place to "update" the firmware. Am I missing something, or did Arlo stop supporting these older devices? I am asking because I am not receiving low battery notifications from my cameras and can't figure out how to fix that problem.

Re: VMB3010 and Arlo Pro Cameras - unable to update firmware and don't receive low battery notificat

Dannybear — Fri, 21 Jan 2022 07:18:50 GMT

I think you have the latest firmware versions already.
Have you tried the same on your mobile app?
How do you normally get the low battery alerts? Push notifications?

Re: VMB3010 and Arlo Pro Cameras - unable to update firmware and don't receive low battery notificat

StephenB — Fri, 21 Jan 2022 11:44:08 GMT

@Mrtownley1 wrote:

I've looked through other posts and am confused. I have the VMB3010r2 base (Firmware 1.17.0.0_1180_6ba79e5) and the Arlo Pro cameras (Hardware H11 and Firmware 1.5.295). When I try to update the firmware for either, the device settings shows the existing firmware, hardware, and serial number but there's no place to "update" the firmware.

As @Dannybear says, the firmware is already up to date.

But I don't think you have the Pro camera. It looks like you have the original "Wire-free" - that uses 4 CR123 batteries.

Re: VMB3010 and Arlo Pro Cameras - unable to update firmware and don't receive low battery notificat

Mrtownley1 — Fri, 21 Jan 2022 15:03:38 GMT

I don't normally get any low battery notifications. I seem to recall having received an occasional email notification, but can't be certain. I've had them for years now and usually just try to monitor battery life through the app. I do get email notifications when the cameras are activated. And yes, I have the cameras with the four batteries. I've always seen them referred to as Pro.

Re: VMB3010 and Arlo Pro Cameras - unable to update firmware and don't receive low battery notificat

jguerdat — Fri, 21 Jan 2022 15:10:42 GMT

The 4 battery cameras are the original wireless ones, definitely not any of the Pro versions which have a dedicated, proprietary rechargeable battery.

Low battery notifications should happen when the batteries drop below 15%.

Re: VMB3010 and Arlo Pro Cameras - unable to update firmware and don't receive low battery notificat

StephenB — Sat, 22 Jan 2022 11:52:05 GMT

@Mrtownley1 wrote:

And yes, I have the cameras with the four batteries. I've always seen them referred to as Pro.

Not sure where you've seen that. But they aren't Pro cameras, so it would be good to refer to them as Wire-Free in the future.

In any event, you are running the current firmware, so there isn't anything you can do on your own about the lack of the low-battery notifications.

@JamesC : Is this a known issue?