topic Arlo VMC3030 Keeps Going Offline in Arlo

Arlo VMC3030 Keeps Going Offline

dwaynewhite — Mon, 17 Jan 2022 21:56:08 GMT

I have (4) VMC3030 Cameras connected to my base. All have worked great until recently. One of the cameras keeps going offline. I've recycled the base, changed out the batteries on the camera, however it keeps going in and out. Any suggestions?

Re: Arlo VMC3030 Keeps Going Offline

ant — Tue, 18 Jan 2022 02:04:32 GMT

Does it still happen if the cameras and base station are closer to each other?

Re: Arlo VMC3030 Keeps Going Offline

dwaynewhite — Tue, 18 Jan 2022 04:02:31 GMT

Yes. The camera that won't stay connected is the 2nd closet of the 4 cameras to the base. It was working perfectly for over a year...just recently went offline...and won't stay online.

Re: Arlo VMC3030 Keeps Going Offline

Dannybear — Tue, 18 Jan 2022 06:57:18 GMT

I believe what ant is asking is if you move the camera close to the base station, say three feet will it remain online, this will help to identify if the camera wifi hardware is dodgy.

Re: Arlo VMC3030 Keeps Going Offline

StephenB — Tue, 18 Jan 2022 13:18:28 GMT

@Dannybear wrote:
I believe what ant is asking is if you move the camera close to the base station, say three feet will it remain online, this will help to identify if the camera wifi hardware is dodgy.

Yes. A similar test is to swap positions with a working camera, and see if the problem moves with the camera or stays with the location.

Re: Arlo VMC3030 Keeps Going Offline

dwaynewhite — Tue, 18 Jan 2022 15:34:54 GMT

Thank You. This seems to have worked. All cameras are working perfectly now. Appreciate your assistance. If I have any issues with it going out again, I'll respond to this thread.

Re: Arlo VMC3030 Keeps Going Offline

ant — Tue, 18 Jan 2022 23:04:56 GMT

dwaynewhite: What worked? Moving closer? Swapping cameras?

Arlo forum staff: Please add quote option!

Re: Arlo VMC3030 Keeps Going Offline

dcfox1 — Tue, 18 Jan 2022 23:11:49 GMT

@ant wrote:

Arlo forum staff: Please add quote option!

They do have it, select the 3 dots at the right while replying and there is a quote symbol among others to select the quote from the person you are replying to their post.

Re: Arlo VMC3030 Keeps Going Offline

dwaynewhite — Tue, 18 Jan 2022 23:22:48 GMT

Well, I spoke too soon. The camera is now back offline.

What I did was switch positions of the two cameras closest to the base. That worked initially, however, the camera that I was having issues with is now back offline. Would that be a camera issue?

Re: Arlo VMC3030 Keeps Going Offline

Dannybear — Wed, 19 Jan 2022 01:05:21 GMT

There have been reports of cameras going offline if taken a few feet from the base station. If you place the camera at three feet from the base will it remain online? Yes you may have to wait a day or so to prove.
Also to discount the battery, connect the charger to the camera in case the battery is intermittently dying.
Edit: remove battery first.

Re: Arlo VMC3030 Keeps Going Offline

ShyHoneyBunny — Sun, 10 Jul 2022 19:08:43 GMT

I'm having the same issue... one camera keeps going offline. It doesn't seems to matter where it's placed or how close it is to the base station. I've tried resetting & re-adding everything, but nothing seems to fix the issue.

Re: Arlo VMC3030 Keeps Going Offline

dwaynewhite — Sun, 10 Jul 2022 19:48:07 GMT

Unfortunately, none of the recommendations solved my issue. I ended up having to purchase a new camera.