topic Re: Access to a deceased persons system in Arlo

Access to a deceased persons system

Mindycason — Thu, 13 Jan 2022 19:45:50 GMT

Hey my father passed 10/29/2020. I inherited this house and would like access to his arlo devices. He has a hub and several cameras. I cannot get any real person to talk to me, any advise?

Re: Access to a deceased persons system

Dannybear — Fri, 14 Jan 2022 05:42:47 GMT

Sorry to hear of your loss.
You an PM a moderator here on the forum such as JessicaP to state your case.

Re: Access to a deceased persons system

StephenB — Fri, 14 Jan 2022 15:04:59 GMT

@Mindycason , I am tagging @JessicaP. That will bring this issue to her attention.

Re: Access to a deceased persons system

JessicaP — Fri, 14 Jan 2022 17:53:21 GMT

Hi Mindycason,

I'm sorry to hear about your loss. What you could do is factory reset the Arlo devices that your father owned so it gets removed from his account and then add the devices to your Arlo account. Read here to learn how: How to factory reset Arlo devices?

Re: Access to a deceased persons system

jguerdat — Sat, 15 Jan 2022 15:13:09 GMT

Unfortunately that won't work unless you know his login credentials.

Re: Access to a deceased persons system

dcfox1 — Sat, 15 Jan 2022 18:32:43 GMT

@jguerdat wrote:
Unfortunately that won't work unless you know his login credentials.

I thought the same thing when I read the response.

Re: Access to a deceased persons system

Dannybear — Sun, 16 Jan 2022 06:54:51 GMT

Also fascinating is that you can now factory reset the Pro2 cameras themselves individually according to the knowledge base. Still need to reload the camera setups which is less painful than doing the base station factory reset.

Re: Access to a deceased persons system

StephenB — Sun, 16 Jan 2022 12:46:16 GMT

@Dannybear wrote:
Also fascinating is that you can now factory reset the Pro2 cameras themselves individually according to the knowledge base.

Not sure if that is a new feature, or if the KB article is mistaken. If anyone has sucessfully executed the reset procedure on a Pro or Pro 2, it'd be good to hear from them.

Re: Access to a deceased persons system

Kat1027 — Wed, 23 Mar 2022 22:26:22 GMT

But after doing a factory reset how do you remove it from the old account of a deseased person? As obviously no access to their account. can you just add to a new account?

Re: Access to a deceased persons system

Dannybear — Thu, 24 Mar 2022 00:12:20 GMT

Suggest you get the deceased estate lawyer to write a request to arlo to have the asset ownership transferred.

Re: Access to a deceased persons system

Kat1027 — Thu, 24 Mar 2022 03:17:13 GMT

An estate lawyer for access to a arlos base. Guess probably cheaper to trash it and get a new ring system.

Re: Access to a deceased persons system

StephenB — Thu, 24 Mar 2022 12:48:02 GMT

@Dannybear wrote:
Suggest you get the deceased estate lawyer to write a request to arlo to have the asset ownership transferred.

@Mindycason: That might not be necessary. I suggest sending a private message to @JamesC and see if he can help (he'd need details that you shouldn't post publicly). You do this via the envelope icon in the upper right of the forum page.

If you know your father's email address, then include it in the PM (since it would also be his Arlo account username).